Netflix NW-2-5 Error. 7 Solutions To Repair (2021)

Written by Wilbur Woodham

The reason for the NW-2-5 problem is associated with the network issues

Netflix NW-2-5 Error can appear on a wide range of devices that can connect to this popular service. This error code stands for troubles with connecting to one specific Netflix server that is responsible for streaming functionality. You can see this issue if you use Smart TV, PlayStation 3/4, Xbox 360/One, Blu-Ray Player, Roku, Wii U or Set-top Box or Streaming Media Player. However, despite the low amount of information appearing, you can fix this issue having simple skills of interacting with computers.

“Is anyone else having problems accessing @netflix on @Virgin? Wevenot been able to access it for a cpuple of days now, error code NW-2-5. No response from virgin! (Works fine through playstation)”, — informs Twitter follower @shopoflathers.

In the majority of cases of this issue, customers can use all other Netflix functions without a problem. On some of the devices from the mentioned list users can also see a short description: “Couldn’t connect to Netflix. Please, try again or restart your home network and streaming device”. I have met this problem after one of the updates, and it was quite an unpleasant experience to see this issue.

In times when everything proves to be unsuccessful, one just starts searching for a remedy online. These are the reliable solutions that can assist you in resolving the Netflix nw-2-5 on Smart TVs and other appliances.

Simple solutions to repair Netflix NW-2-5

Solution 1. Inspect whether the streaming app has got the permission on the network you are connected to

One of the factors why you could be experiencing the Error Code NW-2-5 is simply a blockage on the WiFi network you are connected to. It is quite possible if you are connected to the Wi-Fi at work, school, or library. Furthermore, remember that public Internet networks normally have got a finite bandwidth, or, to put it in a different way, slow functionality resulting in a bad connection between your appliance and Netflix servers.

In case you are not applying public WiFi network and the problem happens while you are connected to the cellular data or satellite Internet, try modifying the network. The best solution would be to change to cable Internet or DSL as this turns out in better connection performance and speed.

Solution 2. Inspect your Internet connection

To make sure that your Internet connection is functioning well, consider implementing a network connection test. You can locate one of these online – simply Google the search term. We offer you to refer to the Fast Speed Test by Netflix1 as it inspects your connection to its own servers.

Speed Test by Netflix

Fast Speed Test by Netflix

In case the test fails, it reports trouble with your Internet. The simplest solution to repair is to contact the developer of your appliance and ask for assistance. If that is not the reason – the Internet connection is, and you experience no troubles opening other streaming services and applications, keep reading the instructions below.

Proven solutions to fix the Netflix NW-2-5 Error

Solution 3.1 Reload your smart TV

In the first place, turn off your TV by means of the remote control and then disconnect it from power right away. Do not hurry to connect it back on – take time for at least a minute.

  1. In the first place, turn off your TV by means of the remote control and then disconnect it from power right away. Do not hurry to connect it back on – take time for at least a minute.
    Restart smart TV

    Restart your smart TV

  2. Before you turn your TV-set on, you ought to discharge it completely. To make it possible, press down and hold the TV power button for approximately 5 seconds and then release it. Certain TVs do not have the aforesaid button, so in this case, simply leave your TV unconnected for a more considerable period of time – for instance, within 5 minutes.
  3. Then, it is time to switch the appliance back on! Take your remote control and switch the TV on. Proceed to the Netflix application and inspect whether the solution helped. If not, you will have to refer to the other solutions rendered below.

Solution 3.2. Completely turn off and then turn on your home network

  1. It sounds quite simple, doesn’t it? Nevertheless, all you have to do is to switch off your TV, disconnect it from the power supply, then unplug your modem and wireless router.
  2. As soon as you do it, take your time and wait for approximately a minute. The next step is to switch everything back in and carefully examine your modem/router.
  3. Be patient until all the lights come up on it – it shows that the network is ready to operate. Take your remote control and switch on the TV to finally get back to your popular Netflix series to watch.Netflix NW-2-5 Error - Completely turn off/on network

Solution 4. Bypassing the router by means of connecting smart TV to the modem

Do you use a WiFi router that is connected to your modem? That might be the trouble resulting in the Netflix NW-2-5 Error to come up. Hence, we offer you to implement this solution immediately after the restart of the network. Furthermore, the solution provided below helps in detecting wireless or router connectivity troubles. If you are successful, you can come to the correct conclusion that the router is the source of the trouble.

If you do not want this as a regular remedy, we offer to get in touch with guys who initially tuned up the home network for you. They will have to amend the router’s parameters properly so you would not have to experience the Netflix NW-2-5 error once again.

  1. In the first place, switch off your smart TV. If you want to, you can simply unplug the TV cable.
  2. Get your smart TV connected with the modem by means of the Ethernet cable.
    Netflix NW-2-5 - connecting smart TV to the modem

    Connecting smart TV to the modem

  3. Unplug the modem for about 30 seconds and then plug it back in. Be patient while all the lights are back on.
  4. Switch on the TV and launch the Netflix app.

Solution 5. Make the WiFi signal stronger

There are a few solutions you can implement to make the quality of Internet signal better:

  1. Inspect whether your router is located somewhere close to other wireless devices such as phones, microwave ovens, radios, baby monitors and so on. If this is the case, be sure these appliances are moved away from your router. This will definitely minimize the risk of signal interference.
  2. In case the signal remains low, try relocating the router. You need to understand that the router’s signal capacity is limited, so locate it not far away from the appliances that use it, for instance, laptop or TV-set.
  3. The ultimate recommendation is to locate the router a bit higher, for instance, a shelf or the wardrobe in your living room. It will render a stronger signal than when being placed somewhere in the bottom.
    Make the WiFi signal stronger

    Make the WiFi signal stronger

Repair the NW-2-5 error in XBox One/360, PlayStation 3/4, Roku, Blu-Ray Player, etc

In case the aforesaid issue is preventing you from connecting to the Netflix on the appliances such as gaming consoles (Xbox One or 360, PlayStation 3 & 4, Set-top Box or Streaming Media Player, Roku or Blu-Ray Player), you should refer to the steps referred to above, however, in step 4, connect the modem with the appliance you are experiencing an issue with. Furthermore, you can set up your device’s DNS settings2.

Also consider reading: Flush DNS Cache (2020 How-To Tutorial)

Inspect your Xbox 360 DNS settings

  1. In the first place, use the Guide button on the controller.
  2. Then, proceed to Settings > System Settings > Network Settings.
  3. Select your network and then proceed to Configure Network.
  4. At this point, refer to DNS Settings and select the Automatic option.
  5. Reboot your Xbox and attempt to start the Netflix application once again.

Set up Xbox One DNS parameters

  1. To start with, take your Xbox One controller and hit the Menu button on it. At this point, proceed to Settings > All Settings (alternative method: Network > Network Settings > Advanced Settings > DNS Settings > Automatic.
  2. Use B button to Save and attempt to restart Netflix.
    Netflix NW-2-5 - Configure Xbox One DNS settings

    Configure Xbox One DNS settings

Amend the PlayStation 3/4 Parameters

  1. Open the PlayStation menu and proceed to Settings.
  2. The next step is to go to Network Settings > Internet Connection Settings. As soon as the confirmation message comes up, press OK.
  3. Now, choose Custom and select the option Wired Connection or Wireless, accordingly.
  4. In case you select Wired Connection, proceed to WLAN area and then Enter Manually. The next step is to use the right > button three consecutive times to get into the IP Address Setting. At this point, your SSID, Security Setting, and Password will populate.
  5. If you chose Wired, the best solution is to do this: In the Operation area, select an Auto-detect option.
  6. At this point, you will have to perform some alterations. Please implement them with caution.
    1. In IP Address Setting, choose Automatic.
    2. In DHCP hostname, choose Do Not Set.
    3. In DNS Setting, select the Automatic option.
    4. In MTU, choose Automatic.
    5. For Proxy Server, select Do Not Use.
    6. For UPnP, choose Enable.
    7. At this point, use the X button for confirmation of your choices.
  7. The final step is to select the Test Connection. In case the test gives a positive result, attempt starting Netflix.

One solution you might haven’t considered before – BT Parental Controls

If you are a customer of BT (a.k.a. British Telecom Internet provider), you need to inspect whether Netflix is blocked by means of the BT Parental Controls and if it is, amend the settings. Hence, in case the solutions reviewed above were unsuccessful in fixing the Netflix Error Code NW-2-5 issue, the seventh method should be effective:

  1. Sign in to My BT3 with your username and password.
  2. As soon as you are signed in, proceed to My Extras area and eventually to Personalize your settings.
  3. At this point, turn off BT Parental Controls. The amendments might take around 10 minutes to be implemented.
    BT Parental Controls

    My BT Settings

In case you have come up with an alternative solution to fix the Netflix NW-2-5 error, feel free to leave your feedback in the comments area below. Certain customers claimed that only the Internet service provider was able to resolve the trouble since it was associated with some severe network connectivity problems.

Wilbur Woodham
Wilbur Woodham
IT Security Expert

It is better to prevent, than repair and repent!

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  1. Fast Speed Test by Netflix
  2. DNS settings
  3. My BT

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About the author

Wilbur Woodham

I was a technical writer from early in my career, and consider IT Security one of my foundational skills. I’m sharing my experience here, and I hope you find it useful.

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