The media reports that Microsoft support sometimes uses cracks to hack Windows on a client’s machine if there are problems activating a genuine copy of the operating system.
Let me remind you that we also wrote that Microsoft Scans Windows PCs for Outdated Versions of Office, and also that Microsoft Stopped Selling Windows 10 on the Official Website.Also the media reported Microsoft tech support scammer stole of $3 million.
One such case of OS “activation” was tweeted by South African freelance engineer Wesley Pyburn. His genuine copy of Windows 10, which cost $200 in the Microsoft Store, for some reason was not activated, and Pyburn contacted support.
The first level support specialists could not solve the problem and transferred it “upwards”. The next day, Pyburn was amazed when a second-level Microsoft support engineer logged into his system using Quick Assist and grunted the OS using pirated tools that bypassed the Windows activation process.
On Pyburn PC the support technician ran the PowerShell command: irm https://massgrave[.]dev/get | iex, which connects to massgrave.dev (an unofficial repository of Windows and Office activator scripts that go unnoticed by most antivirus products). The Invoke-Expression team, also known as iex, ran the downloaded script.
To make sure that the Microsoft support specialist had actually run a crack on his machine, Pyburn contacted Massgrave representatives on Discord. They not only answered yes to his question, but also stated that this was not the first time they had heard of Microsoft support doing this.
Pyburn writes that he still finds it hard to believe that Microsoft’s answer to problems in the activation system is to hack Windows through official support channels.
Bleeping Computer reports that it has reached out to Microsoft officials for comment on the situation. The company said it was “strive to provide best-in-class customer support” and the case described “contradicts company policy.”
