The Jzqe virus, known as a ransomware infection, belongs to the STOP family. This malware is famous for malicious file ciphering. Once the Jzqe virus infects a system, it targets various types of files, like photos, videos, documents, and more. It modifies the file structure and adds the “.jzqe” extension to each file, making them inaccessible and unusable without the decryptor.
Jzqe Virus Overview
Jzqe
🤔 Jzqe malware can be classified as ransomware that originates from the DJVU/STOP family. Its main target is to lock files that are important to you. After that this ransomware asks to pay the ransom – ($490 – $980) in Bitcoin.
The Jzqe virus is a type of malware that ciphers your files and forces you to pay for their decryption. This ransomware ciphers various file types. Encrypted files can be identified by a distinct “.jzqe” extension. As a result, the affected files become impossible to access and use.
Then, the ransomware demands a ransom payment in Bitcoin from the victims, that ranges from $490 to $980, depending on the time passed after the attack. Typically, a ransom text file is named as “_readme.txt“.
Jzqe Ransomware uses Salsa20 encryption algorithms to scramble the contents of the targeted files. Since Jzqe virus applies such a robust ciphering method, it becomes particularly hard, if not impossible, to pick the decryption key without cooperating with the attackers.
Once Jzqe malware finishes the encryption, it shows a ransom note to the user, asking for a ransom payment in exchange for the decryption key. The ransom note contains instructions on the ways of making the payment and also often contains threats of permanent data loss or increased ransom amounts if the ransom is not paid within a specified timeframe.
I have created a comprehensive list of the solutions, tips, and practices to stop the Jzqe virus and recover your files. In some cases, it may be feasible to restore your files, but sometimes, it may be impossible.
📌 Important Reminder!
It is important to say that paying off the ransom is not a guarantee of the successful files recovery. The cybercriminals who stand behind the Jzqe virus are not trustworthy. There were the cases where victims have paid the ransom, only to be denied by the cybercriminals with the decryption key provision.
Jzqe employs a unique key for each victim, with one exception:
- If Jzqe fails to establish a connection with its command and control server (C&C Server) before starting the encryption process, it uses offline keys as a fallback option. An offline key is not unique and is the same for all users, which allows for the decryption of files encrypted by the ransomware.
The Jzqe virus is similar to other DJVU ransomware variants like Jzie, Jzeq, Yzqe, and Yzoo. This virus encrypts a wide range of common file types and appends its distinct “.jzqe” extension to all files. For instance, a file named “1.jpg” would be altered to “1.jpg.jzqe” and “2.png” to “2.png.jzqe“.
Upon successful encryption, the virus creates a special text file named “_readme.txt” and places it in every folder containing the encrypted files. It also adds this file to the desktop, so the user will not miss the attack even without opening folders.
The image below provides a visual representation of files with the “jzqe” extension:
Encrypted Files by STOP/DJVU Ransomware
| Name | Jzqe Virus |
| Ransomware family1 | DJVU/STOP2 ransomware |
| Extension | .jzqe |
| Ransomware note | _readme.txt |
| Ransom | From $490 to $980 (in Bitcoins) |
| Contact | support@fishmail.top, datarestorehelp@airmail.cc |
| Detection | Troj/Agent-BEEC, Ransom:Win32/StopCrypt.KS!MTB, Trojan:Win32/Fotomoto.A |
| Symptoms |
|
| Fix Tool | To remove possible malware infections, scan your PC: 6-day free trial available. |
This message asking payment is for restore files via decryption key:
_readme.txt (STOP/DJVU Ransomware) – The frightening notification insisting users to pay the ransom to unlock the encoded data contains these exasperating cautions.
Jzqe ransomware arrives as a set of procedures that are needed to carry out different functions on a victim’s computer. One of the primary ones being launched is winupdate.exe, a tricky process that displays a false Windows update notification during the attack. Such a trick helps to convince the victim that a sudden computer slowdown is caused by a Windows update.
At the same time, the ransomware runs another process (which name commonly consists of 4 random characters) which commences scanning the system for target files and encrypting them. Then the ransomware removes Volume Shadow Copies from the system disk using the following CMD command:
vssadmin.exe Delete Shadows /All /Quiet
Once removed, it becomes nearly impossible to retrieve the previous computer state using System Restore Points. The concern is, ransomware operators are eliminating any built-in Windows approaches that could help the victim to restore files for free. In addition, the hackers modify the Windows HOSTS file by adding a list of domains to it and directing them to the localhost IP. As a result, the victim will see a DNS_PROBE_FINISHED_NXDOMAIN error when trying to access one of the listed websites.
We’ve observed that ransomware endeavors to restrict websites that developed various how-to guides for computer users. It is clear that by limiting specific domains, the malefactors are trying to stop the victim from reaching relevant and helpful ransomware-attack-related information online. The virus also saves two .txt files on the victim’s computer that provide details related to the attack – the victim’s public key and personal ID. These two files are named bowsakkdestx.txt and PersonalID.txt.
After all these changes, the malware doesn’t stop. Variants of STOP/DJVU tend to release Vidar password-stealing Trojan on compromised systems. This threat has an large list of capabilities, including:
- Stealing Steam, Telegram, Skype login / password;
- Stealing cryptocurrency wallets;
- Downloading other malware to the computer and running it;
- Stealing browser cookies, saved passwords, browsing history, and more;
- Viewing and manipulating files on victim’s computer;
- Allowing the hackers to perform other tasks on the victim’s computer remotely.
The cryptography algorithm in STOP/Djvu ransomware is AES-256. So, once your data is encrypted with an online decryption key, the possibility to get your files back are quite low. Thing is, this key is unique for each victim, and finding a suitable one will take exceptionally big amount of time.
Obtaining the online key in any other way is also merely impossible. It is stored on a server owned by the crooks who spread the Jzqe malware. For receiving decryption key the payment should be $980. To obtain the payment details, the victims should contact the fraudsters by email (support@fishmail.top).
The message by the ransomware states the following information:
ATTENTION! Don't worry, you can return all your files! All your files like photos, databases, documents and other important are encrypted with strongest encryption and unique key. The only method of recovering files is to purchase decrypt tool and unique key for you. This software will decrypt all your encrypted files. What guarantees you have? You can send one of your encrypted file from your PC and we decrypt it for free. But we can decrypt only 1 file for free. File must not contain valuable information. You can get and look video overview decrypt tool: https://we.tl/t-WJa63R98Ku Price of private key and decrypt software is $980. Discount 50% available if you contact us first 72 hours, that's price for you is $490. Please note that you'll never restore your data without payment. Check your e-mail "Spam" or "Junk" folder if you don't get answer more than 6 hours. To get this software you need write on our e-mail: support@fishmail.top Reserve e-mail address to contact us: datarestorehelp@airmail.cc Your personal ID: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
How To Remove STOP/Djvu Ransomware?
Remove Jzqe Virus with Gridinsoft Anti-Malware
We have also been using this software on our systems ever since, and it has always been successful in detecting viruses. It has blocked the most common Ransomware as shown from our tests with the software, and we assure you that it can remove Jzqe Virus as well as other malware hiding on your computer.
To use Gridinsoft for remove malicious threats, follow the steps below:
1. Begin by downloading Gridinsoft Anti-Malware, accessible via the blue button below or directly from the official website gridinsoft.com.
2.Once the Gridinsoft setup file (setup-gridinsoft-fix.exe) is downloaded, execute it by clicking on the file.
3.Follow the installation setup wizard's instructions diligently.
4. Access the "Scan Tab" on the application's start screen and launch a comprehensive "Full Scan" to examine your entire computer. This inclusive scan encompasses the memory, startup items, the registry, services, drivers, and all files, ensuring that it detects malware hidden in all possible locations.
Be patient, as the scan duration depends on the number of files and your computer's hardware capabilities. Use this time to relax or attend to other tasks.
5. Upon completion, Anti-Malware will present a detailed report containing all the detected malicious items and threats on your PC.
6. Select all the identified items from the report and confidently click the "Clean Now" button. This action will safely remove the malicious files from your computer, transferring them to the secure quarantine zone of the anti-malware program to prevent any further harmful actions.
8. If prompted, restart your computer to finalize the full system scan procedure. This step is crucial to ensure thorough removal of any remaining threats. After the restart, Gridinsoft Anti-Malware will open and display a message confirming the completion of the scan.
Remember Gridinsoft offers a 6-day free trial. This means you can take advantage of the trial period at no cost to experience the full benefits of the software and prevent any future malware infections on your system. Embrace this opportunity to fortify your computer's security without any financial commitment.
Trojan Killer for “Jzqe Virus” removal on locked PC
In situations where it becomes impossible to download antivirus applications directly onto the infected computer due to malware blocking access to websites, an alternative solution is to utilize the Trojan Killer application.
There is a really little number of security tools that are able to be set up on the USB drives, and antiviruses that can do so in most cases require to obtain quite an expensive license. For this instance, I can recommend you to use another solution of GridinSoft - Trojan Killer Portable. It has a 14-days cost-free trial mode that offers the entire features of the paid version. This term will definitely be 100% enough to wipe malware out.
Trojan Killer is a valuable tool in your cybersecurity arsenal, helping you to effectively remove malware from infected computers. Now, we will walk you through the process of using Trojan Killer from a USB flash drive to scan and remove malware on an infected PC. Remember, always obtain permission to scan and remove malware from a computer that you do not own.
Step 1: Download & Install Trojan Killer on a Clean Computer:
1. Go to the official GridinSoft website (gridinsoft.com) and download Trojan Killer to a computer that is not infected.
2. Insert a USB flash drive into this computer.
3. Install Trojan Killer to the "removable drive" following the on-screen instructions.
4. Once the installation is complete, launch Trojan Killer.
Step 2: Update Signature Databases:
5. After launching Trojan Killer, ensure that your computer is connected to the Internet.
6. Click "Update" icon to download the latest signature databases, which will ensure the tool can detect the most recent threats.
Step 3: Scan the Infected PC:
7. Safely eject the USB flash drive from the clean computer.
8. Boot the infected computer to the Safe Mode.
9. Insert the USB flash drive.
10. Run tk.exe
11. Once the program is open, click on "Full Scan" to begin the malware scanning process.
Step 4: Remove Found Threats:
12. After the scan is complete, Trojan Killer will display a list of detected threats.
13. Click on "Cure PC!" to remove the identified malware from the infected PC.
14. Follow any additional on-screen prompts to complete the removal process.
Step 5: Restart Your Computer:
15. Once the threats are removed, click on "Restart PC" to reboot your computer.
16. Remove the USB flash drive from the infected computer.
Congratulations on effectively removing Jzqe Virus and the concealed threats from your computer! You can now have peace of mind, knowing that they won't resurface again. Thanks to Gridinsoft's capabilities and commitment to cybersecurity, your system is now protected.
Video Guide
How To Decrypt .jzqe Files?
How to restore big files?
Try removing .jzqe extension on a few big files and opening them. This malware has issues with large files encryption. Either the virus read and did not encode the file, or it bugged and did not add the filemarker. If you have files that are very large (2GB+), the latter is most likely. Please, let me know in comments if that will work for you.
The newest extensions released around the end of August 2019 after the criminals made changes. This includes Jzie, Jzeq, Yzqe etc.
As a outcome of the alterations made by the criminals, STOPDecrypter is no longer supported. It has been replaced with the Emsisoft Decryptor for STOP Djvu Ransomware developed by Emsisoft.
You can download free decryption tool here: Decryptor for STOP Djvu.
Download and run decryption tool.
Start downloading the decryption tool.
Make sure to launch the decryption utility as an administrator. You need to agree with the license terms that will come up. For this purpose, click on the “Yes” button:
As soon as you accept the license terms, the main decryptor user interface comes up:
Select folders for decryption.
Based on the default configurations, the decryptor will by default choose the accessible directories in order to unlock the currently available drives (the connected ones), including the network drives. Extra (optional) locations can be selected with the help of the “Add” button.
Decryptors usually propose several options depending on the specific malware family. The present possible options are shown in the Options tab and can be turned on or turned off there. You may find a detailed list of the currently active Options below.
Click on the “Decrypt” button.
As soon as you add all the desired locations for decryption into the list, click on the “Decrypt” button in order to initiate the decryption procedure.
Note that the main screen may turn you to a status view, letting you know of the active process and the decryption statistics of your data:
The decryptor will notify you as soon as the decryption procedure is completed. If you need the report for your personal papers, you can save it by choosing the “Save log” button. Note that it is also possible to copy it directly to your clipboard and to paste it into emails or messages here if you need to do so.
The Emsisoft Decryptor might display different messages after a failed attempt to restore your files:
✓ Error: Unable to decrypt file with ID: [your ID]
Emsisoft does not have a corresponding key in the database.
✓ No key for New Variant online ID: [your ID]
Notice: this ID appears to be an online ID, decryption is impossible
Malware used an online key to cipher your files. Your key is unique and is kept on the command server, controlled by criminals. File recovery without paying the ransom is impossible. 🙁
✓ Result: No key for new variant offline ID: [example ID]
This ID appears be an offline ID. Decryption may be possible in the future.
An offline key was used, but files could not be restored (the offline decryption key isn’t available yet). But, receiving this message is good news for you, since it is possible to restore your files in the future. 🙂
It can take a few weeks or months until the decryption key gets found and uploaded to the decryptor. Please follow updates regarding the decryptable DJVU versions here.
✓ Remote name could not be resolved
This stands for a DNS issues. Try resetting your HOSTS file to default.
How to Restore .jzqe Files?
In some case ransomware is not doom for your files…
The Jzqe ransomware encryption algorithm is next: it encodes every file byte-by-byte, then saves a file copy, deleting (not overriding!) the initial file. Thus, the information of the file location on the physical disk is lost, but the original file is not erased from the physical disk. The cell, or the sector where this file was kept, can still contain this file, but it is not listed by the file system and can be replaced by data that has been loaded to this disk after the removal. Hence, it is possible to restore your files using special software.
Anyway, after realizing it was an online algorithm, it is impossible to retrieve my encrypted files. I also had my backup drive plugged in at the time of the virus, and this was also infected, or so I thought. Every folder within my backup drive had been infected and was encrypted. However, despite losing some important files, I retrieved almost 80% of my 2TB storage.
When I started going through the folders, I noticed the readme.txt ransom note in every folder. I opened some of the folders and found that all files that were not in a subfolder within that folder had been encrypted. However, I found a flaw and glimmer of hope when I went into the subfolders in other folders and found that these files had not been encrypted. Every folder within my c and d drives, including subfolders, had been encrypted, but this was not the case with the backup drive. Having subfolders created within a folder has saved 80% of my data.
As I said, I believe this to be only a small loophole on a backup drive. I’ve since found a further 10 % of my data on another hard drive on a different pc. So my advice is if you use a backup drive, create subfolders. I was lucky, I guess. But I was also unlucky that the virus hit as I was transferring some files from my backup.
Hopefully, this can help some other people in my situation.
Jamie NewlandRecovering your files with PhotoRec
PhotoRec is an free open-source program, which is originally created for data recovery from damaged disks, or for files recovery in case if they are unintentionally deleted. However, as time has gone by, this program adopted the ability to recover the files of 400 different formats. Hence, it can be used for file recovery after the Jzqe attack.
First, you need to download this app. It is 100% free, but the developer notifies that there is no assurance that your files will be retrieved. PhotoRec is spread in a pack with other tool of the same developer – TestDisk. The resulting archive will bear TestDisk name, but don’t worry. PhotoRec files are right inside.
To run PhotoRec, find and open “qphotorec_win.exe” file. No installation is required – the program has all the files it need within the archive, hence, you can mount it on your USB drive, and try to help your friends/parents/anyone who has been attacked by Jzqe ransomware.
After the launch, you will see the screen showing you the entire list of your drives. However, this information is presumably useless, because the required menu is placed a bit higher. Click this bar, then choose the disk which was attacked by ransomware.
After selecting the disk, you need to opt for the destination folder for the reclaimed files. This menu is located at the lower part of the PhotoRec window. The best selection is to export them on USB drive or any other type of removable disk.
Then, you need to indicate the file formats. This option is located at the bottom, too. As it was mentioned, PhotoRec can restore the files of about 400 different formats.
Finally, you can begin files recovery by pressing the “Search” button. You will observe the screen where the outcomes of the scan and recovery are shown.
Jzqe files recovery Video Guide.
Frequently Asked Questions
No way. These files are encrypted by ransomware. The contents of encrypted files are not available until they are decrypted.
In this situation, you need to prepare the memory stick with a pre-installed Trojan Killer.
Have patience. You are infected with the new version of STOP/DJVU ransomware, and decryption keys have not yet been released. Follow the news on our website.
We will keep you posted on when new keys or new decryption programs appear.
The Jzqe ransomware encrypts only the first 150KB of files. So MP3 files are rather large, some media players (Winamp for example) may be able to play the files, but – the first 3-5 seconds (the encrypted portion) will be missing.
You can try to find a copy of an original file that was encrypted:
- Files you downloaded from the Internet that were encrypted and you can download again to get the original.
- Pictures that you shared with family and friends that they can just send back to you.
- Photos that you uploaded on social media or cloud services like Carbonite, OneDrive, iDrive, Google Drive, etc
- Attachments in emails you sent or received and saved.
- Files on an older computer, flash drive, external drive, camera memory card, or iPhone where you transferred data to the infected computer.
If the guide doesn’t help you to remove infection, please download the GridinSoft Anti-Malware that I recommended. Do not forget to share your experience in solving the problem. Please leave a comment here! This can help other victims to understand they are not alone. And together we will find ways to deal with this issue.
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Brendan SmithHow To Restore & Decrypt .JZQE Files?
Name: JZQE Ransomware
Description: The JZQE Virus belongs to the STOP/DJVU family of ransomware infections. This malicious software encrypts various file types, including videos, photos, and documents, which become identifiable by a distinct jzqe extension. As a result, the affected files become inaccessible and unusable. Subsequently, the JZQE ransomware demands a ransom payment in Bitcoin from its victims, ranging from $490 to $980.
Operating System: Windows
Application Category: Virus
User Review
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