Air India reports data leak of 4.5 million passengers

Air India data leak
Written by Emma Davis

Indian airline Air India reported that one of its software vendors suffered from data leak, which led to the disclosure of personal information of 4.5 million passengers using the carrier’s services.

The leak was due to the fault of the Swiss company SITA, which is developing a booking system for passengers, which is currently used by the world’s largest airline alliance, Star Alliance.

SITA reported the problem back in March this year, and the leak is known to have affected at least ten major airlines, including Malaysia Airlines, Singapore Airlines, Jeju Air, Air New Zealand, Polish Airlines, Finnair, Scandinavian Airlines, Cathay Pacific and Lufthansa.

However, there are still very few details about what happened, and earlier the airlines could not even say which passenger data were disclosed due to the leakage.

Air India has now published its own incident report, providing a detailed analysis of the incident and its potential consequences, which may be useful to other Star Alliance airlines and their customers.

According to Air India, an unnamed attacker appears to have gained access to passenger data over the past 10 years. Thus, the largest Indian national carrier has leaked information of 4.5 million people who booked tickets from August 26, 2011 to February 3, 2021.

As a result, the names of passengers, dates of birth, contact information, passport information, ticket information, Star Alliance and Air India frequent flyers and their payment card details were compromised.representatives of Air India said.

It is reported that neither account passwords nor CVV/CVC cards were harmed.

Air India and SITA said that the investigation of the incident has not yet been completed, and further details of the incident will emerge in the future. So far, the details of the attack have not been disclosed.

Interestingly, a day after the publication of Air India on the darknet, on the portal where data leaks are traded, a record appeared from an attacker who claims that he has information about the airline’s passengers. It is not yet clear if this is true, or if the attacker is simply trying to use media coverage of the incident to trick his customers.

Let me remind you that we also reported that Conti ransomware attacks Ireland’s Health Service Executive and now Hackers threaten to sell Irish Health Service Executive files.

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About the author

Emma Davis

I'm writer and content manager (a short time ago completed a bachelor degree in Marketing from the Gustavus Adolphus College). For now, I have a deep drive to study cyber security.

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