How to remove Pola Ransomware (POLA File Virus)

Pola is a DJVU family of ransomware-type infections¹. The infection encrypts your files (video, photos, documents). The infected files can be tracked by specific “.pola” extension. So, you can’t use them at all. In this guide I will try to help you remove Pola ransomware for free. As bonus I will show you decrypt and restore encrypted files.

Pola virus?

☝️ Pola can be correctly identify as a STOP/DJVU ransomware infection.

Pola

🤔 Pola virus is ransomware that originates from the DJVU/STOP family. Its primary purpose is to encrypt files that are important for you. After that Pola ransomware virus asks its victims for a ransom fee ($490 – $980) in BitCoin.

The Pola ransomware is a kind of threat that encrypted your documents and then forces you to pay for them. Note that Djvu/STOP ransomware family was first revealed and analyzed by virus analyst Michael Gillespie.

Pola virus is basically similar to other the same DJVU family: Wbxd, Coos, Qlkm. This virus encrypt all common file types and adds its own “.pola” extension into all files. For instance, the file “1.jpg”, will be amended into “1.jpg.pola“, “2.jpg” to “2.jpg.jpg.pola“. As soon as the encryption is successfully accomplished, Pola drops a specific text file “_readme.txt” and adds it into all folders that contain the modified files.

It is better to prevent, than repair and repent!

When we talk about the intrusion of unfamiliar programs into your computer’s work, the proverb “Forewarned is forearmed” describes the situation as accurately as possible. Gridinsoft Anti-Malware is exactly the tool that is always useful to have in your armory: fast, efficient, up-to-date. It is appropriate to use it as an emergency help at the slightest suspicion of infection.

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The image below gives a clear vision of how the files with “.pola” extension look like:

Pola File (STOP/DJVU Ransomware)

Name	Pola Virus
Ransomware family²	DJVU/STOP³ ransomware
Extension	.pola
Ransomware note	_readme.txt
Ransom	From $490 to $980 (in Bitcoins)
Contact	helpmanager@mail.ch, helpmanager@airmail.cc
Detection	Win32/Kryptik.HIYK, Win32/Kryptik.HIYU, Win32/GenCBL.VG
Symptoms	Encrypted most of your files (photos, videos, documents) and adds a particular “.pola” extension; Can delete Volume Shadow copies to make victim’s attempts to restore data impossible; Adds a list of domains to HOSTS file to block access to certain security-related sites; Installs password-stealing Trojan on the system, like Azorult Spyware;
Fix Tool	To remove malware infections, scan your PC with legitimate antivirus. I recommend using GridinSoft. GridinSoft Anti-Malware To use full-featured product, you have to purchase a license. 6-day free trial available.

This message asking payment is for get files back via decryption key:

_readme.txt (STOP/DJVU Ransomware) – The scary alert demanding from users to pay the ransom to decrypt the encoded data contains these frustrating warnings

The cryptography algorithm used by DJVU/STOP ransomware family is AES-256. So, if your documents got encrypted with an online decryption key, which is totally distinct. The sad reality is that it is impossible to decrypt the files without the unique key.

In case if Pola worked in online mode, it is impossible for you to gain access to the AES-256 key. It is stored on a distant server owned by the criminals who promote the Pola ransomware.

For receiving decryption key the payment should be $980. To obtain the payment details, the victims are encouraged by the message to contact the frauds by email (helpmanager@mail.ch).

The message by the Pola ransomware states the following information:

ATTENTION!

Don't worry, you can return all your files!

All your files like photos, databases, documents and other important are encrypted with strongest encryption and unique key.
The only method of recovering files is to purchase decrypt tool and unique key for you.
This software will decrypt all your encrypted files.

What guarantees you have?

You can send one of your encrypted file from your PC and we decrypt it for free.
But we can decrypt only 1 file for free. File must not contain valuable information.

You can get and look video overview decrypt tool:

https://we.tl/t-WJa63R98Ku

Price of private key and decrypt software is $980.
Discount 50% available if you contact us first 72 hours, that's price for you is $490.

Please note that you'll never restore your data without payment.

Check your e-mail "Spam" or "Junk" folder if you don't get answer more than 6 hours.

To get this software you need write on our e-mail:

helpmanager@mail.ch

Reserve e-mail address to contact us:

helpmanager@airmail.cc

Your personal ID:
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Do not pay for Pola!

Please, try to use the available backups, or Decrypter tool

_readme.txt file also indicates that the computer owners must get in touch with the Pola representatives during 72 hours starting from the moment of files where encrypted. On the condition of getting in touch within 72 hours, users will be granted a 50% rebate. Thus the ransom amount will be minimized down to $490). Yet, stay away from paying the ransom!

I certainly recommend that you do not contact these frauds and do not pay. The one of the most real working solution to recover the lost data – just using the available backups, or use Decrypter tool.

The peculiarity of all such viruses apply a similar set of actions for generating the unique decryption key to recover the ciphered data.

Thus, unless the ransomware is still under the stage of development or possesses with some hard-to-track flaws, manually recovering the ciphered data is a thing you can’t perform. The only solution to prevent the loss of your valuable data is to regularly make backups of your crucial files.

Note that even if you do maintain such backups regularly, they ought to be put into a specific location without loitering, not being connected to your main workstation.

For instance, the backup may be kept on the USB flash drive or some alternative external hard drive storage. Optionally, you may refer to the help of online (cloud) information storage.

Needless to mention, when you maintain your backup data on your common device, it may be similarly ciphered as well as other data.

For this reason, locating the backup on your main computer is surely not a good idea.

How I was infected?

Pola has a various methods to built into your system. But it doesn’t really matter what concrete method had place in your case.

Pola ransomware attack following a successful phishing attempt.

Nevertheless, these are the common leaks through which it may be injected into your PC:

hidden installation along with other apps, especially the utilities that work as freeware or shareware;
dubious link in spam emails leading to the Pola installer
online free hosting resources;
using illegal peer-to-peer (P2P) resources for downloading pirated software.

There were cases when the Pola virus was disguised as some legitimate tool, for example, in the messages demanding to initiate some unwanted software or browser updates. This is typically the way how some online frauds aim to force you into installing the Pola ransomware manually, by actually making you directly participate in this process.

Surely, the bogus update alert will not indicate that you are going to actually inject the Pola ransomware. This installation will be concealed under some alert mentioning that allegedly you should update Adobe Flash Player or some other dubious program whatsoever.

Of course, the cracked apps represent the damage too. Using P2P is both illegal and may result in the injection of serious malware, including the Pola ransomware.

To sum up, what can you do to avoid the injection of the Pola ransomware into your device? Even though there is no 100% guarantee to prevent your PC from getting damaged, there are certain tips I want to give you to prevent the Pola penetration. You must be cautious while installing free software today.

Make sure you always read what the installers offer in addition to the main free program. Stay away from opening dubious email attachments. Do not open files from the unknown addressees. Of course, your current security program must always be updated.

The malware does not speak openly about itself. It will not be mentioned in the list of your available programs. However, it will be masked under some malicious process running regularly in the background, starting from the moment when you launch your computer.

How To Remove Pola Virus?

In addition to encode a victim’s files, the Pola virus has also started to install the Azorult Spyware on PC to steal account credentials, cryptocurrency wallets, desktop files, and more.⁴

Reasons why I would recommend GridinSoft⁵
The is an excellent way to deal with recognizing and removing threats – using Gridinsoft Anti-Malware. This program will scan your PC, find and neutralize all suspicious processes⁶.

Download Removal Tool.

You can download GridinSoft Anti-Malware by clicking the button below:

Download GridinSoft Anti-Malware

Run the setup file.

When setup file has finished downloading, double-click on the setup-antimalware-fix.exe file to install GridinSoft Anti-Malware on your PC.

An User Account Control asking you about to allow GridinSoft Anti-Malware to make changes to your device. So, you should click “Yes” to continue with the installation.

Press “Install” button.

Once installed, Anti-Malware will automatically run.

Wait for the Anti-Malware scan to complete.

GridinSoft Anti-Malware will automatically start scanning your system for Pola infections and other malicious programs. This process can take a 20-30 minutes, so I suggest you periodically check on the status of the scan process.

Click on “Clean Now”.

When the scan has finished, you will see the list of infections that GridinSoft Anti-Malware has detected. To remove them click on the “Clean Now” button in right corner.

Trojan Killer for special instances

In some certain instances, Pola ransomware can block the running of setup files of different anti-malware programs. In this situation, you need to utilize the removable drive with a pre-installed antivirus tool.

There is a really little number of security tools that are able to be set up on the USB drives, and antiviruses that can do so in most cases require to obtain quite an expensive license. For this instance, I can recommend you to use another solution of GridinSoft – Trojan Killer Portable. It has a 14-days cost-free trial mode that offers the entire features of the paid version ⁷. This term will definitely be 100% enough to wipe the Pola ransomware out.

How To Decrypt .pola Files?

Restore solution for big “.pola files“

Try removing .pola extension on a few BIG files and opening them. Either the Pola infection read and did not encrypt the file, or it bugged and did not add the filemarker. If your files are very large (2GB+), the latter is most likely. Please, let me know in comments if that will work for you.

The newest extensions released around the end of August 2019 after the criminals made changes. This includes Atek, Wbxd, Omfl, etc.

As a result of the changes made by the criminals, STOPDecrypter is no longer supported. It has been removed and replaced with the Emsisoft Decryptor for STOP Djvu Ransomware developed by Emsisoft and Michael Gillespie.

You can download free decryption tool here: Decryptor for STOP Djvu.

Download and run decryption tool.

Start downloading the decryption tool.

Make sure to launch the decryption utility as an administrator. You need to agree with the license terms that will come up. For this purpose, click on the “Yes” button:

As soon as you accept the license terms, the main decryptor user interface comes up:

Select folders for decryption.

Based on the default settings, the decryptor will automatically populate the available locations in order to decrypt the currently available drives (the connected ones), including the network drives. Extra (optional) locations can be selected with the help of the “Add” button.

Decryptors normally suggest several options considering the specific malware family. The current possible options are presented in the Options tab and can be activated or deactivated there. You may locate a detailed list of the currently active Options below.

Click on the “Decrypt” button.

As soon as yo add all the desired locations for decryption into the list, click on the “Decrypt” button in order to initiate the decryption procedure.

Note that the main screen may turn you to a status view, letting you know of the active process and the decryption statistics of your data:

The decryptor will notify you as soon as the decryption procedure is completed. If you need the report for your personal papers, you can save it by choosing the “Save log” button. Note that it is also possible to copy it directly to your clipboard and to paste it into emails or messages here if you need to do so.

The Emsisoft Decryptor might display different messages after a failed attempt to restore your pola files:

✓ Error: Unable to decrypt file with ID: [your ID]

There is no corresponding decryption key in the Emsisoft decryptor’s database.

✓ No key for New Variant online ID: [your ID]

Notice: this ID appears to be an online ID, decryption is impossible

Your original files were encrypted with an online key. So no one else has the same encryption/decryption key pair. Recovery of pola files without paying the criminals is impossible. 🙁

✓ Result: No key for new variant offline ID: [example ID]

This ID appears be an offline ID. Decryption may be possible in the future.

An offline key was used, but files could not be restored (the offline decryption key isn’t available yet). But, receiving this message is good news for you, because it might be possible to restore your pola files in the future. 🙂
It can take a few weeks or months until the decryption key gets found and uploaded to the decryptor. Please follow updates regarding the decryptable DJVU versions here.

✓ Remote name could not be resolved

It’s an indication of a DNS issue on your PC. Our first recommendation is to reset your HOSTS file back to default.

How to Restore .pola Files?

In some case Pola ransomware is not doom for your files…

Pola ransomware encryption mechanism feature is next: it encrypts every file byte-by-byte, then saves a file copy, deleting (and not overriding!) the original file. Hence, the information of the file location on the physical disk is lost, but the original file is not deleted from the physical disk. The cell, or the sector where this file was stored, can still contain this file, but it is not listed by the file system and can be overwritten by data that has been loaded to this disk after the deletion. Hence, it is possible to recover your files using special software.

Recovering your files with PhotoRec

PhotoRec is an open-source program, which is originally created for files recovery from damaged disks, or for files recovery in case if they are deleted. However, as time has gone by, this program got the ability to recover the files of 400 different extensions. Hence, it can be used for data recovery after the ransomware attack

At first, you need to download this app. It is 100% free, but the developer states that there is no guarantee that your files will be recovered. PhotoRec is distributed in a pack with other utility of the same developer – TestDisk. The downloaded archive will have TestDisk name, but don’t worry. PhotoRec files are right inside.

To open PhotoRec, you need to find and open “qphotorec_win.exe” file. No installation is required – this program has all the files it need inside of the archive, hence, you can fit it on your USB drive, and try to help your friend/parents/anyone who was been attacked by DJVU/STOP ransomware.

After the launch, you will see the screen showing you the full list of your disk spaces. However, this information is likely useless, because the required menu is placed a bit higher. Click this bar, then choose the disk which was attacked by ransomware.

After choosing the disk, you need to choose the destination folder for the recovered files. This menu is located at the lower part of the PhotoRec window. The best desicion is to export them on USB drive or any other type of removable disk.

Then, you need to specify the file formats. This option is located at the bottom, too. As it was mentioned, PhotoRec can recover the files of about 400 different formats.

Finally, you can start files recovery by pressing the “Search” button. You will see the screen where the results of the scan and recovery are shown.

Pola files recovery guide

Frequently Asked Questions

🤔 How can I open “.pola” files?

No way. These files are encrypted by Pola ransomware. The contents of .pola files are not available until they are decrypted.

🤔 Pola files contain important information. How can I decrypt them urgently?

If your data remained in the .pola files are very valuable, then most likely you made a backup copy.
If not, then you can try to restore them through the system function – Restore Point.
All other methods will require patience.

🤔 You have advised using GridinSoft Anti-Malware to remove Pola. Does this mean that the program will delete my encrypted files?

Of course not. Your encrypted files do not pose a threat to the computer. What happened has already happened.

You need GridinSoft Anti-Malware to remove active system infections. The virus that encrypted your files is most likely still active and periodically runs a test for the ability to encrypt even more files. Also, these viruses install keyloggers and backdoors for further malicious actions (for example, theft of passwords, credit cards) often.

🤔 Pola virus has blocked infected PC: I can’t get the activation code.

In this situation, you need to prepare the memory stick with a pre-installed Trojan Killer.

🤔 Decryptor did not decrypt all my files, or not all of them were decrypted. What should I do?

Have patience. You are infected with the new version of Pola ransomware, and decryption keys have not yet been released. Follow the news on our website.

We will keep you posted on when new Pola keys or new decryption programs appear.

🤔 What can I do right now?

The Pola ransomware encrypts only the first 150KB of files. So MP3 files are rather large, some media players (Winamp for example) may be able to play the files, but – the first 3-5 seconds (the encrypted portion) will be missing.

You can try to find a copy of an original file that was encrypted:

Files you downloaded from the Internet that were encrypted and you can download again to get the original.
Pictures that you shared with family and friends that they can just send back to you.
Photos that you uploaded on social media or cloud services like Carbonite, OneDrive, iDrive, Google Drive, etc)
Attachments in emails you sent or received and saved.
Files on an older computer, flash drive, external drive, camera memory card, or iPhone where you transferred data to the infected computer.

Also, you can contact the following government fraud and scam sites to report this attack:

In the United States: On Guard Online;
In Canada: Canadian Anti-Fraud Centre;
In the United Kingdom: Action Fraud;
In Australia: SCAMwatch;
In New Zealand: Consumer Affairs Scams;
In India, go to Indian National Cybercrime Reporting Portal.
In France: Agence nationale de la sécurité des systèmes d’information;
In Poland: KOMENDA GŁÓWNA POLICJI;
In Portugal: Polícia Judiciária;
In Italy: Polizia di Stato;
In Spain: Cuerpo Nacional de Policía;
In Germany: Bundesamt für Sicherheit in der Informationstechnik;
In Ireland: An Garda Síochána;

To report the attack, you can contact local executive boards. For instance, if you live in USA, you can have a talk with FBI Local field office, IC3 or Secret Service.

Video Guide

It’s my favorite video tutorial: How to use GridinSoft Anti-Malware and Emsisoft Decryptor for fix ransomware infections.

If the guide doesn’t help you to remove Pola infection, please download the GridinSoft Anti-Malware that I recommended. Also, you can always ask me in the comments for getting help.

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References

Ransomware-type infection: https://en.wikipedia.org/wiki/Ransomware
My files are encrypted by ransomware, what should I do now?
About DJVU (STOP) Ransomware.
Windows passwords vulnerability (Mimikatz HackTool): https://howtofix.guide/mimikatz-hacktool/
GridinSoft Anti-Malware Review from HowToFix site: https://howtofix.guide/gridinsoft-anti-malware/
More information about GridinSoft products: https://gridinsoft.com/comparison
Trojan Killer Review: https://howtofix.guide/trojan-killer/