ROBLOX Virus — ENCRYPTED_ROBLOX@MAIL.COM — Removal Guide

The Roblox virus belongs under the Jigsaw ransomware family. A harmful program of such sort encrypts all the data on your PC (images, text files, excel tables, audio files, videos, etc) and adds its extra extension to every file.

It is better to prevent, than repair and repent!

When we talk about the intrusion of unfamiliar programs into your computer’s work, the proverb “Forewarned is forearmed” describes the situation as accurately as possible. Gridinsoft Anti-Malware is exactly the tool that is always useful to have in your armory: fast, efficient, up-to-date. It is appropriate to use it as an emergency help at the slightest suspicion of infection.

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What is known about the Robloxvirus?

☝️ A strictly correct designation for the Roblox would be “a Jigsaw family ransomware-type infection”.

Roblox adds its own .Encrypted_Roblox@mail.com extension to every file’s title. For example, a file entitled “photo.jpg” will be changed to “photo.jpg.Encrypted_Roblox@mail.com”. Likewise, the Excel sheet with the name “table.xlsx” will be altered to “table.xlsx.Encrypted_Roblox@mail.com”, and so on.

The ransom note most probably contains a description of how to purchase the decryption tool from the racketeers. You can obtain this tool after contacting Encrypted_Roblox@mail.com through email. That is how they do it.

Roblox outline:

The note accompanying the Roblox malware states the following:

I want to play a game with you. Let me exmplain the rules:
Your computer files have been encrypted. Your photos, videos, documents, etc...
But, don\'t worry! I have not deleted all files, yet.
You have 24 hours have open roblox to get the decryption key.
all files will be deleted in timeout.


If you do not have roblox.
Install Roblox and trying open roblox.
Pls click button to decrypt file take one minute to verify.
You can play roblox if files not decrypt now.


Trying to rename file are not decrypt.


Thank you to read this note.

In the picture below, you can see what a folder with files encrypted by the Roblox looks like. Each filename has the “.Encrypted_Roblox@mail.com” extension added to it.

An example of encrypted .Encrypted_Roblox@mail.com files.

How did my machine catch Roblox ransomware?

There is a huge number of possible ways of ransomware injection.

There are currently three most exploited ways for tamperers to have ransomware acting in your digital environment. These are email spam, Trojan injection and peer-to-peer file transfer.

If you open your mailbox and see emails that look like familiar notifications from utility services providers, delivery agencies like FedEx, web-access providers, and whatnot, but whose “from” field is strange to you, be wary of opening those emails. They are very likely to have a ransomware file attached to them. Therefore, it is even more dangerous to download any attachments that come with letters like these.

Another thing the hackers might try is a Trojan horse model². A Trojan is a program that gets into your computer pretending to be something different. For instance, you download an installer for some program you want or an update for some program. However, what is unboxed reveals itself a harmful program that corrupts your data. As the installation file can have any name and any icon, you have to make sure that you can trust the resource of the files you’re downloading. The optimal thing is to trust the software companies’ official websites.

As for the peer-to-peer file transfer protocols like BitTorrent or eMule, the danger is that they are even more trust-based than the rest of the Web. You can never know what you download until you get it. Our suggestion is that you use trustworthy websites. Also, it is a good idea to scan the directory containing the downloaded objects with the antivirus as soon as the downloading is finished.

How do I get rid of the Roblox virus?

It is important to note that besides encrypting your data, the Roblox virus will most likely install the Azorult Spyware on your PC to seize your credentials to different accounts (including cryptocurrency wallets). The mentioned program can extract your logins and passwords from your browser’s auto-filling cardfile.

Sometimes tamperers would decrypt several of your files to prove that they indeed have the decryption program. Since Roblox virus is a relatively recent ransomware, anti-malware developers have not yet found a method to reverse its work. However, the decryption tools are frequently updated, so the solution may soon be available.

Understandably, if the evildoers succeed in encrypting someone’s critical data, the hopeless person will probably fulfill their demands. Despite that, paying a ransom does not necessarily mean that you’re getting your data back. It is still risky. After receiving the ransom, the racketeers may send a wrong decryption key to the victim. There were reports of ransomware developers just vanishing after getting the money without even bothering to reply.

The optimal safety measure against ransomware is to have a system restore point or the copies of your critical files in the cloud drive or at least on an external disk. Of course, that might be insufficient. The most crucial thing could be that file you were working on when it all went down. Nevertheless, it is something. It is also wise to scan your drives with the anti-malware utility after the system restoration.

There are other ransomware products, besides Roblox, that work similarly. Examples of those are Oflg, Ofww, Towz, and some others. The two major differences between them and the Roblox are the ransom amount and the encoding method. The rest is almost identical: files become blocked, their extensions altered, ransom notes are found in every folder containing encrypted files.

Some fortunate people were able to decode the blocked files with the aid of the free tools provided by anti-ransomware developers. Sometimes the racketeers mistakenly send the decoding code to the wronged in the ransom readme. Such an extraordinary fail allows the victim to restore the files. But obviously, one should never expect such a chance. Make no mistake, ransomware is a criminals’ tool to pull the money out of their victims.

How сan I avert ransomware infiltration?

Roblox ransomware has no endless power, so as any similar malware.

You can armour yourself from ransomware injection within several easy steps:

• Never open any emails from unknown senders with unknown addresses, or with content that has nothing to do with something you are waiting for (can you win in a lottery without even taking part in it?). If the email subject is likely something you are waiting for, scrutinize all elements of the suspicious email carefully. A fake email will surely contain a mistake.
• Never use cracked or unknown programs. Trojans are often shared as an element of cracked software, most likely under the guise of “patch” preventing the license check. But potentially dangerous programs are very hard to tell from reliable ones, because trojans may also have the functionality you need. You can try to find information on this program on the anti-malware message boards, but the optimal way is not to use such software.
• And to be sure about the safety of the files you downloaded, use GridinSoft Anti-Malware. This software will be a powerful shield for your system.

Reasons why I would recommend GridinSoft³

There is no better way to recognize, remove and prevent ransomware than to use an anti-malware software from GridinSoft⁴.

Download Removal Tool.

You can download GridinSoft Anti-Malware by clicking the button below:

Run the setup file.

When setup file has finished downloading, double-click on the setup-antimalware-fix.exe file to install GridinSoft Anti-Malware on your computer.

An User Account Control asking you about to allow GridinSoft Anti-Malware to make changes to your device. So, you should click “Yes” to continue with the installation.

Press “Install” button.

Once installed, Anti-Malware will automatically run.

Wait for the Anti-Malware scan to complete.

GridinSoft Anti-Malware will automatically start scanning your system for Roblox infections and other malicious programs. This process can take a 20-30 minutes, so I suggest you periodically check on the status of the scan process.

Click on “Clean Now”.

When the scan has finished, you will see the list of infections that GridinSoft Anti-Malware has detected. To remove them click on the “Clean Now” button in right corner.

FAQ

🤔 How can I open “.Encrypted_Roblox@mail.com” files?Is it possible to open“.Encrypted_Roblox@mail.com” files?

Unfortunately, no. You need to decipher the “.Encrypted_Roblox@mail.com” files first. Then you will be able to open them.

🤔 The encrypted files are very important to me. How can I decrypt them quickly?

If the “.Encrypted_Roblox@mail.com” files contain some really important information, then you probably have them backed up. Otherwise, you might try to employ System Restore. The only question is whether you have saved any Restore Points that would be helpful now. There are other ways to beat ransomware, but they take time.

🤔 Will GridinSoft Anti-Malware remove all the encrypted files alongside the Roblox virus?

No way! Your encrypted files are no threat to your PC.

GridinSoft Anti-Malware only deals with actual threats. The malware that has infiltrated your PC is probably still active and running scans periodically to encrypt any new files you might create on your computer after the initial attack. As it has been mentioned above, the Roblox ransomware comes with the company. It installs backdoors and keyloggers that can take your account passwords by trespass and provide hackers with easy access to your system after some time.

🤔 What should I do if the Roblox malware has blocked my PC and I can’t get the activation code.

In such an unfortunate situation, you need to prepare a memory stick with a pre-installed Trojan Killer. Use Safe Mode to execute the procedure. The point is that the ransomware runs automatically as the system boots and encrypts any new files created or brought into your computer. To suppress this function – use Safe Mode, which allows only the essential programs to run upon system start. Consider reading our manual on running Windows in Safe Mode.

🤔 What can I do right now?

Some of the encrypted files can be located elsewhere.

• If you sent or received your important files by email, you could still download them from your online mailbox.
• You might have shared images or videos with your friends or family members. Simply ask them to give those images back to you.
• If you have initially downloaded any of your files from the Web, you can try to do it again.
• Your messengers, social media pages, and cloud disks might have all those files too.
• Maybe you still have the needed files on your old PC, a notebook, mobile, memory stick, etc.

HINT: You can use data recovery utilities⁵ to get your lost data back since ransomware blocks the copies of your files, deleting the original ones. In the video below, you can see how to use PhotoRec for such a restoration, but remember: you can do it only after you eradicate the virus with an anti-malware program.

Also, you can contact the following official fraud and scam sites to report this attack:

• In the United States: On Guard Online;
• In Canada: Canadian Anti-Fraud Centre;
• In the United Kingdom: Action Fraud;
• In Australia: SCAMwatch;
• In New Zealand: Consumer Affairs Scams;
• In France: Agence nationale de la sécurité des systèmes d’information;
• In Germany: Bundesamt für Sicherheit in der Informationstechnik;
• In Ireland: An Garda Síochána;

To report the attack, you can contact local executive boards. For instance, if you live in USA, you can have a talk with FBI Local field office, IC3 or Secret Service.

How to Remove ROBLOX Ransomware & Recover PC

Name: ROBLOX Virus

Description: ROBLOX Virus is a ransomware-type infections. This virus encrypts important personal files (video, photos, documents). The encrypted files can be tracked by a specific .Encrypted_Roblox@mail.com extension. So, you can't use them at all.

Operating System: Windows

Application Category: Virus

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