The Restorfile virus was originally discovered by virus analyst Tomas Meskauskas, and belongs to the Matrix ransomware family. This ransomware encrypts all user’s data on the PC (photos, documents, excel tables, music, videos, etc), adds its specific extension to every file, and creates the #Decrypt_Files_ReadMe#.rtf files in every folder which contains encrypted files.
It is better to prevent, than repair and repent!
What is “Restorfile”?
☝️ Restorfile can be correctly identify as a ransomware-type infection.
After the encryption process files will be renamed according to the pattern [RestorFile@tutanota.com], which is laid in ransomware. Your photo, named an example “me.jpg” will be altered to “me.jpg.Dm1VcZ9U-DOAwLcvy.[RestorFile@tutanota.com]” after the encryption.
#Decrypt_Files_ReadMe#.rtf file, which can be found in every folder that contains the encrypted files, is a ransom money note. Inside of it, you can find information about ways of contacting Restorfile ransomware developers, and some other info. Inside of the ransom note, there is usually an instruction saying about purchasing the decryption tool. This decryption tool is created by ransomware developers, and can be obtained through the email, contacting RestorFile@tutanota.com, RestoreFile@protonmail.com, RestoreFile@qq.com and via Bitmеssаgеs.
Here is a summary for the Restorfile:
|Ransomware family1||Matrix ransomware|
|Contact||RestorFile@tutanota.com, RestoreFile@protonmail.com, RestoreFile@qq.com and via Bitmеssаgеs|
|Detection2||MSIL/GenKryptik.EVVD, ML/PE-A + Mal/EncPk-APV, Win32/Filecoder.ODE|
|Symptoms||Your files (photos, videos, documents) have a .[RestorFile@tutanota.com] extension and you can’t open it.|
|Fix Tool||See If Your System Has Been Affected by Restorfile virus|
The #Decrypt_Files_ReadMe#.rtf file by the Restorfile ransomware states the following frustrating information:
WHAT HAPPENED WITH YOUR FILES? Your documents, databases, backups, network folders and other important files are encrypted with RSA-2048 and AES-128 ciphers. More information about the RSA and AES can be found here: hxxp://en.wikipedia.org/wiki/RSA_(cryptosystem) hxxp://en.wikipedia.org/wiki/Advanced_Encryption_Standard It mеаns thаt yоu will nоt bе аblе tо аccеss thеm аnуmоrе until thеу аrе dесrуptеd with yоur pеrsоnаl dесrуptiоn kеy! Withоut уоur pеrsоnаl kеy аnd sреciаl sоftwаrе dаtа rеcоvеrу is impоssiblе! If yоu will fоllоw оur instruсtiоns, wе guаrаntее thаt yоu cаn dесryрt аll yоur filеs quiсkly аnd sаfеly! ================================= Уоu rеаlу wаnt tо rеstоrе yоur filеs? Plеаsе writе us tо thе е-mаils: RestorFile@tutanota.com RestoreFile@protonmail.com RestoreFile@qq.com In subjеct linе оf your mеssаgе writе yоur pеrsоnаl ID: 2C1F6045D57C0383 Wе rесоmmеnd yоu tо sеnd yоur mеssаgе ОN ЕАСH оf ОUR 3 ЕМАILS, duе tо thе fасt thаt thе mеssаgе mау nоt rеаch thеir intеndеd rеcipiеnt fоr а vаriеtу оf rеаsоns! ================================= If уоu prеfеr livе mеssаging yоu cаn sеnd us Bitmеnssаgеs frоm а wеb brоwsеr thrоugh thе wеbpаgе hxxps://bitmsg.me. Bеlоw is а tutоriаl оn hоw tо sеnd bitmеssаgе viа wеb brоwsеr: 1. Оpеn in yоur brоwsеr thе link hxxps://bitmsg.me/users/sign_up аnd mаkе thе rеgistrаtiоn bу еntеring nаmе еmаil аnd pаsswоrd. 2. Уоu must cоnfirm thе rеgistrаtiоn, rеturn tо уоur еmаil аnd fоllоw thе instructiоns thаt wеrе sеnt tо уоu. 3. Rеturn tо sitе аnd сlick \"Lоgin\" lаbеl оr usе link hxxps://bitmsg.me/users/sign_in, еntеr уоur еmаil аnd pаsswоrd аnd click thе \"Sign in\" buttоn. 4. Сlick thе \"Сrеаtе Rаndоm аddrеss\" buttоn. 5. Сlick thе \"Nеw mаssаgе\" buttоn. Sеnding mеssаgе: Tо: Еntеr аddrеss: BM-2cVeq4HtLaXPGTamXgv5rvwDjypapmy8ir Subjесt: Еntеr уоur ID: - Mеssаgе: Dеscribе whаt уоu think nеcеssаrу. Сlick thе \"Sеnd mеssаgе\" buttоn. ================================= Plеаsе, writе us in Еnglish оr usе prоfеssiоnаl trаnslаtоr! If yоu wаnt tо rеstоrе yоur filеs, yоu hаvе tо pаy fоr dесrуptiоn in Bitсоins or with оthеr top сrуptосurrеncу. Thе pricе dереnds оn hоw fаst уоu writе tо us! Your message will be as confirmation you are ready to pay for decryption key. After the payment you will get the decryption tool with instructions that will decrypt all your files including network folders. Tо cоnfirm thаt wе cаn dесryрt yоur filеs yоu cаn sеnd us up tо 3 filеs fоr frее dесrурtiоn. Plеаsе nоte thаt filеs fоr frее dесrурtiоn must NОT cоntаin аnу vаluаblе infоrmаtiоn аnd thеir tоtаl sizе must bе lеss thаn 5Mb. Yоu hаvе tо rеspоnd аs sооn аs pоssiblе tо еnsurе thе rеstоrаtiоn оf yоur filеs, bеcаusе wе wоnt kееp yоur dеcrуptiоn kеys аt оur sеrvеr mоre thаn оne wееk in intеrеst оf оur sеcuritу. Nоtе thаt аll thе аttеmpts оf dесryptiоn by yоursеlf оr using third pаrty tооls will rеsult оnly in irrеvосаble lоss оf yоur dаtа. If yоu did nоt rеcеivе thе аnswеr frоm thе аfоrеcitеd еmаils fоr mоrе then 6 hours, рlеаsе сhеck SРАМ fоldеr! If yоu did nоt rеcеivе thе аnswеr frоm thе аfоrеcitеd еmаils fоr mоrе then 12 hours, рlеаsе trу tо sеnd уоur mеssаgе with аnоthеr еmаil sеrviсе! If yоu did nоt rеcеivе thе аnswеr frоm thе аfоrеcitеd еmаils fоr mоrе then 24 hours (еvеn if уоu hаvе prеviоuslу rесеivеd аnswеr frоm us), рlеаsе trу tо sеnd уоur mеssаgе with аnоthеr еmаil sеrviсе tо еасh оf оur 3 еmаils! Аnd dоn\'t fоrgеt tо chеck SPАМ fоldеr!
The image below gives a clear vision of how the files with “.[RestorFile@tutanota.com]” extension look like:
How did I get Restorfile ransomware on my computer?
That was a huge number of different ways of ransomware injection.
However, nowadays there are only two ways of Restorfile injection – email spam and trojans. You may see a lot of messages on your email, stating that you need to pay different bills or to get your parcel from the local FedEx department. But all such messages are sent from unknown email addresses, not from familiar official emails of these companies. All such letters contain the attached file, which is used as a ransomware carrier. If you open this file – your system will get infected by Restorfile.
In case of trojans presence, you will be offered to download and install ransomware on your PC under the guise of something legit, like a Chrome update, or update for the software you are storing on your computer. Sometimes, trojan viruses can be masked as legit programs, and ransomware will be offered for download as an important update, or a big pack of extensions which are essential for proper program functioning.
There is also the third way of ransomware injection, however, it becomes less and less popular day-to-day. I am talking about peering networks, such as torrents or eMule. No one can control which files are packed in the seeding, so you can discover a huge pack of different malware after downloading. If circumstances force you to download something from peering networks – scan every downloaded folder or archive with antivirus software.
How to remove Restorfile virus?
In addition to encode a victim’s files, the Restorfile infection has also started to install the Azorult Spyware on system to steal account credentials, cryptocurrency wallets, desktop files, and more.
To ensure the user that ransomware distributors really have the decryption tool, they may offer to decrypt several encrypted files. And they are the single owners of this decryption program: Restorfile ransomware is a completely new type, so there is no legit program from anti-malware vendors, which can decrypt your files. But such a situation is in momentum: decryption tools are updating every month.
However, paying the ransom is a bad decision, too. There is no guarantee that Restorfile ransomware developers will send you the decryption tool and a proper decryption key. And there are a lot of cases when ransomware distributors deceived their victims, sending the wrong key or even nothing. In the majority of cases, there is a way to recover your files for free. Search for available backups, and restore your system using it. Of course, there is a chance that the backup you found is too old, and does not contain a lot of files you need. But, at least you will be sure that there is no malware in your system. However, to ensure that there are no malicious programs in your system after the backup, you need to scan your PC with anti-malware software.
Restorfile ransomware is not unique. There are more ransomware of this type: Fireee, Lisp, Decme. These examples of ransomware act in a similar way: encrypting your files, adding a specific extension, and leaving a great number of ransom money notes in every folder. But there are two things which make difference between these ransomware – cryptography algorithm, which is used for file encryption, and ransom amount. In some cases, victims are able to decrypt their files without any payments, just using free solutions produced by several anti-malware vendors, or even with the decryption tool which is offered by ransomware creators. The last scenario is possible when ransomware distributors have typed your decryption key inside of a ransom money note. However, as you can already guess, such luck is a very rare thing. Ransomware is created for money gaining, not for jokes or scaring.
Reasons why I would recommend GridinSoft3
The is an excellent way to deal with recognizing and removing threats – using Gridinsoft Anti-Malware. This program will scan your PC, find and neutralize all suspicious processes4.
Download Removal Tool.
You can download GridinSoft Anti-Malware by clicking the button below:
Run the setup file.
When setup file has finished downloading, double-click on the setup-antimalware-fix.exe file to install GridinSoft Anti-Malware on your PC.
An User Account Control asking you about to allow GridinSoft Anti-Malware to make changes to your device. So, you should click “Yes” to continue with the installation.
Press “Install” button.
Once installed, Anti-Malware will automatically run.
Wait for the Anti-Malware scan to complete.
GridinSoft Anti-Malware will automatically start scanning your PC for Restorfile infections and other malicious programs. This process can take a 20-30 minutes, so I suggest you periodically check on the status of the scan process.
Click on “Clean Now”.
When the scan has completed, you will see the list of infections that GridinSoft Anti-Malware has detected. To remove them click on the “Clean Now” button in right corner.
Frequently Asked Questions
🤔 How can I open “.[RestorFile@tutanota.com]” files?
No way. These files are encrypted by Restorfile ransomware. The contents of .[RestorFile@tutanota.com] files are not available until they are decrypted.
🤔 Restorfile files contain important information. How can I decrypt [RestorFile@tutanota.com] files urgently?
If your data remained in the .[RestorFile@tutanota.com] files are very valuable, then most likely you made a backup copy.
If not, then you can try to restore them through the system function – Restore Point. All other methods will require patience.
🤔 You have advised using GridinSoft Anti-Malware to remove Restorfile. Does this mean that the program will delete my encrypted files?
Of course not. Your encrypted files do not pose a threat to the computer. What happened has already happened.
You need GridinSoft Anti-Malware to remove active system infections. The virus that encrypted your files is most likely still active and periodically runs a test for the ability to encrypt even more files. Also, these viruses install keyloggers and backdoors for further malicious actions (for example, theft of passwords, credit cards) often.
🤔 Restorfile virus has blocked infected PC: I can’t get the activation code.
In this situation, you need to prepare the memory stick with a pre-installed Trojan Killer.
🤔 What can I do right now?
You can try to find a copy of an original file that was encrypted:
- Files you downloaded from the Internet that were encrypted and you can download again to get the original.
- Pictures that you shared with family and friends that they can just send back to you.
- Photos that you uploaded on social media or cloud services like Carbonite, OneDrive, iDrive, Google Drive, etc)
- Attachments in emails you sent or received and saved.
- Files on an older computer, flash drive, external drive, camera memory card, or iPhone where you transferred data to the infected computer.
Also, you can contact the following government fraud and scam sites to report this attack:
- In the United States: On Guard Online;
- In Canada: Canadian Anti-Fraud Centre;
- In the United Kingdom: Action Fraud;
- In Australia: SCAMwatch;
- In New Zealand: Consumer Affairs Scams;
- In France: Agence nationale de la sécurité des systèmes d’information;
- In Germany: Bundesamt für Sicherheit in der Informationstechnik;
- In Ireland: An Garda Síochána;
How сan I avoid ransomware attack?
Restorfile ransomware doesn’t have a superpower.
You can easily protect yourself from its injection in several easy steps :
- Ignore all emails from unknown mailboxes with a strange unknown address, or with content that has likely no connection to something you are waiting for (can you win in a lottery without taking part in it?). If the email subject is likely something you are waiting for, check carefully all elements of the suspicious letter. A fake email will surely contain a mistake.
- Do not use cracked or untrusted programs. Trojans are often distributed as a part of cracked software, possibly under the guise of “patch” which prevents the license check. But untrusted programs are very hard to distinguish from trustworthy software, because trojans may also have the functionality you need. You can try to find information about this program on the anti-malware forums, but the best solution is not to use such programs.
- And to be sure about the safety of the files you downloaded, use GridinSoft Anti-Malware. This program will surely be a perfect shield for your personal computer.
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It is your turn to help other people. I have written this guide to help users like you. You can use the buttons below to share this on your favorite social media Facebook, Twitter, or Reddit.Brendan Smith
How to Remove RESTORFILE Ransomware & Recover PC
Name: RESTORFILE Virus
Description: RESTORFILE Virus is a ransomware-type infections. This virus encrypts important personal files (video, photos, documents). The encrypted files can be tracked by a specific .[RestorFile@tutanota.com] extension. So, you can't use them at all.
Operating System: Windows
Application Category: Virus
User Review( votes)
- My files are encrypted by ransomware, what should I do now?
- Encyclopedia of threats.
- GridinSoft Anti-Malware Review from HowToFix site: https://howtofix.guide/gridinsoft-anti-malware/
- More information about GridinSoft products: https://gridinsoft.com/products/