The Restore19 virus belongs to the Amnesia ransomware family (Win32/Amnesia.VSB!MTB, Win32/Amnesia.VSA!MTB). This ransomware encrypts all user’s data on the PC (photos, documents, excel tables, music, videos, etc), adds its specific extension to every file, and creates the HOW TO RECOVER ENCRYPTED FILES.TXT files in every folder which contains encrypted files.
Restore19 Virus
☝️ Restore19 can be correctly identify as a Amnesia ransomware infection.
Restore19 adds its specific “[email protected]” extension to the name of every file. For example, your photo named as “my_photo.jpeg” will be transformed into “[email protected]“, report in Excel tables named “report.xlsx” – to “[email protected]“, and so on.
HOW TO RECOVER ENCRYPTED FILES.TXT file, which can be found in every folder that contains the encrypted files, is a ransom money note. Inside of it, you can find information about ways of contacting Restore19 ransomware developers, and some other info. Inside of the ransom note, there is usually an instruction saying about purchasing the decryption tool. This decryption tool is created by ransomware developers.
Добрый день. Ваши файлы, документы, фото, базы данных и все остальное НЕ УДАЛЕНЫ. Они зашифрованы WannaCry самым надежным шифрованием. Восстановить файлы НЕВОЗМОЖНО без нашей помощи. Будете пытаться восстановить файлы самостоятельно- потеряете файлы НАВСЕГДА. ---------------------------------------------------------- Востановить файлы Вы сможете так: 1. связаться с нами по e-mail: [email protected] * сообщите Ваш ID и мы выключим произвольное удаление файлов (если не сообщите Ваш ID идентификатор, то каждые 24 часа будет удаляться по 24 файла. Если сообщите ID- мы выключим это) * высылаете Ваш идентификатор ID и 2 файла, размером до 1 мб каждый. Мы их расшифровываем, в доказательство возможности расшифровки. также получаете инструкцию куда и сколько нужно заплатить. 2. оплачиваете и подтверждаете оплату. 3. после оплаты получаете программу ДЕШИФРАТОР. которой восстанавливаете ВСЕ ВАШИ ФАЙЛЫ. ---------------------------------------------------------- У Вас есть 72 часа на оплату. Если не успеете за 72 часа оплатить, то цена расшифровки увеличивается в 2 раза. Цена увеличивается в 2 раза каждые 72 часа. Если не оплатите в течении 7 суток- Ваши файлы будут удалены навсегда. Чтобы восстановить файлы, без потерь, и по минимальному тарифу, Вы должны оплатить в течении 72 часов. За подробными инструкциями обращайтесь e-mail: [email protected] * Если не будете терять время на попытки расшифровать, то сможете восстановить все файлы за час. * Если будете пытаться сами расшифровать- можете потерять Ваши файлы НАВСЕГДА. * Дешифраторы других пользователей несовместимы с Вашими данными, так как у каждого пользователя уникальный ключ шифрования ------------------ P.S. --------------------------------- Если связаться через почту не получается * Зарегистрируйтесь на сайте hxxp://bitmsg.me (сервис онлайн отправки Bitmessage) * Напишите письмо на адрес BM-2cVChsbUqL5H1nw98qrwbQkzdE1UqCs8nH с указанием Вашей почты и личного идентификатора и мы с Вами сами свяжемся. Если у Вас нет биткойнов * Создайте кошелек Bitcoin: hxxps://blockchain.info/ru/wallet/new * Приобретите криптовалюту Bitcoin удобным способом: hxxps://localbitcoins.com/ru/buy_bitcoins (Visa/MasterCard, QIWI Visa Wallet и др.) hxxps://ru.bitcoin.it/wiki/Приобретение_биткойнов (инструкция для новичков) - Не имеет смысла жаловаться на нас и устраивать истерику. - Жалобами заблокировав e-mail, Вы лишаете возможность остальных, расшифровать свои компьютеры. Остальных, у кого также зашифрованы компьютеры Вы лишаете ЕДИНСТВЕННОЙ НАДЕЖДЫ расшифровать. НАВСЕГДА. - Просто войдите с нами в контакт, оговорим условия расшифровки файлов и доступной оплаты, в дружественной обстановке. --------------------------------------------------------- Ваш Идентификатор: - ========================================================= Hello. Your files, documents, photo, databases and all the rest aren't REMOVED. They are ciphered by WannaCry the most reliable enciphering. It is impossible to restore files without our help. You will try to restore files independent you will lose files FOREVER. ---------------------------------------------------------- You will be able to restore files so: 1. to contact us by e-mail: [email protected] * report your ID and we will switch off any removal of files (if don't report your ID identifier, then each 24 hours will be to be removed on 24 files. If report to ID-we will switch off it) * you send your ID identifier and 2 files, up to 1 MB in size everyone. We decipher them, as proof of a possibility of interpretation. also you receive the instruction where and how many it is necessary to pay. 2. you pay and confirm payment. 3. after payment you receive the DECODER program. which you restore ALL YOUR FILES. ---------------------------------------------------------- You have 72 hours on payment. If you don't manage to pay in 72 hours, then the price of interpretation increases twice. The price increases twice each 72 hours. To restore files, without loss, and on the minimum tariff, you have to pay within 72 hours. Address for detailed instructions e-mail: [email protected] * If you don't waste time for attempts to decipher, then you will be able to restore all files in 1 hour. * If you try to decipher - you can FOREVER lose your files. * Decoders of other users are incompatible with your data as at each user unique key of enciphering ------------------ P.S. ---------------------------------- If it is impossible to communicate through mail * Be registered on the website hxxp://bitmsg.me (service online of sending Bitmessage) * Write the letter to the address BM-2cVChsbUqL5H1nw98qrwbQkzdE1UqCs8nH with the indication of your mail and the personal identifier and we will communicate. If you have no bitcoins * Create Bitcoin purse: hxxps://blockchain.info/ru/wallet/new * Buy Bitcoin in the convenient way: hxxps://localbitcoins.com/ru/buy_bitcoins (Visa/MasterCard, QIWI Visa Wallet, etc.) hxxps://ru.bitcoin.it/wiki/Priobreteniye_bitkoynov (the instruction for beginners) - It doesn't make sense to complain of us and to arrange a hysterics. - Complaints having blocked e-mail, you deprive a possibility of the others, to decipher the computers. Other people at whom computers are also ciphered you deprive of the ONLY hope to decipher. FOREVER. - Just contact with us, we will stipulate conditions of interpretation of files and available payment, in a friendly situation. --------------------------------------------------------- Your Identifier
Here is a summary for the Restore19:
| Name | Restore19 Virus |
| Ransomware family1 | Amnesia ransomware |
| Extension | [email protected] |
| Ransomware note | HOW TO RECOVER ENCRYPTED FILES.TXT |
| Detection | PWS:Win32/Zbot!CIB, Zeppelin Ransomware (.zeppelin File Virus) [UPD 2021], Ransom.Mock |
| Symptoms | Your files (photos, videos, documents) have a [email protected] extension and you can’t open it. |
| Fix Tool | See If Your System Has Been Affected by Restore19 virus |
| Decryption Tool | Decryptor for Amnesia2 |
The image below gives a clear vision of how the files with “[email protected]” extension look like:
Example of encrypted [email protected] files
How did I get Restore19 ransomware on my computer?
That was a huge number of different ways of ransomware injection.
However, nowadays there are only two ways of Restore19 injection – email spam and trojans. You may see a lot of messages on your email, stating that you need to pay different bills or to get your parcel from the local FedEx department. But all such messages are sent from unknown email addresses, not from familiar official emails of these companies. All such letters contain the attached file, which is used as a ransomware carrier. If you open this file – your system will get infected by Restore19.
In case of trojans presence, you will be offered to download and install ransomware on your PC under the guise of something legit, like a Chrome update, or update for the software you are storing on your computer. Sometimes, trojan viruses can be masked as legit programs, and ransomware will be offered for download as an important update, or a big pack of extensions which are essential for proper program functioning.
There is also the third way of ransomware injection, however, it becomes less and less popular day-to-day. I am talking about peering networks, such as torrents or eMule. No one can control which files are packed in the seeding, so you can discover a huge pack of different malware after downloading. If circumstances force you to download something from peering networks – scan every downloaded folder or archive with antivirus software.
How to remove Restore19 virus?
In addition to encode a victim’s files, the Restore19 infection has also started to install the Azorult Spyware on computer to steal account credentials, cryptocurrency wallets, desktop files, and more.
To ensure the user that ransomware distributors really have the decryption tool, they may offer to decrypt several encrypted files. And they are the single owners of this decryption program: Restore19 ransomware is a completely new type, so there is no legit program from anti-malware vendors, which can decrypt your files. But such a situation is in momentum: decryption tools are updating every month.
However, paying the ransom is a bad decision, too. There is no guarantee that Restore19 ransomware developers will send you the decryption tool and a proper decryption key. And there are a lot of cases when ransomware distributors deceived their victims, sending the wrong key or even nothing. In the majority of cases, there is a way to recover your files for free. Search for available backups, and restore your system using it. Of course, there is a chance that the backup you found is too old, and does not contain a lot of files you need. But, at least you will be sure that there is no malware in your system. However, to ensure that there are no malicious programs in your system after the backup, you need to scan your PC with anti-malware software.
Restore19 ransomware is not unique. There are more ransomware of this type: Zeppelin, Perfection, Hack. These examples of ransomware act in a similar way: encrypting your files, adding a specific extension, and leaving a great number of ransom money notes in every folder. But there are two things which make difference between these ransomware – cryptography algorithm, which is used for file encryption, and ransom amount. In some cases, victims are able to decrypt their files without any payments, just using free solutions produced by several anti-malware vendors, or even with the decryption tool which is offered by ransomware creators. The last scenario is possible when ransomware distributors have typed your decryption key inside of a ransom money note. However, as you can already guess, such luck is a very rare thing. Ransomware is created for money gaining, not for jokes or scaring.
Reasons why I would recommend GridinSoft2
The is an excellent way to deal with recognizing and removing threats – using Gridinsoft Anti-Malware. This program will scan your PC, find and neutralize all suspicious processes3.
Download Removal Tool.
You can download GridinSoft Anti-Malware by clicking the button below:
Run the setup file.
When setup file has finished downloading, double-click on the setup-antimalware-fix.exe file to install GridinSoft Anti-Malware on your PC.
An User Account Control asking you about to allow GridinSoft Anti-Malware to make changes to your device. So, you should click “Yes” to continue with the installation.
Press “Install” button.
Once installed, Anti-Malware will automatically run.
Wait for the Anti-Malware scan to complete.
GridinSoft Anti-Malware will automatically start scanning your computer for Restore19 infections and other malicious programs. This process can take a 20-30 minutes, so I suggest you periodically check on the status of the scan process.
Click on “Clean Now”.
When the scan has finished, you will see the list of infections that GridinSoft Anti-Malware has detected. To remove them click on the “Clean Now” button in right corner.
Frequently Asked Questions
No way. These files are encrypted by Restore19 ransomware. The contents of [email protected] files are not available until they are decrypted.
If your data remained in the [email protected] files are very valuable, then most likely you made a backup copy.
If not, then you can try to restore them through the system function – Restore Point. All other methods will require patience.
Of course not. Your encrypted files do not pose a threat to the computer. What happened has already happened.
You need GridinSoft Anti-Malware to remove active system infections. The virus that encrypted your files is most likely still active and periodically runs a test for the ability to encrypt even more files. Also, these viruses install keyloggers and backdoors for further malicious actions (for example, theft of passwords, credit cards) often.
In this situation, you need to prepare the memory stick with a pre-installed Trojan Killer.
You can try to find a copy of an original file that was encrypted:
- Files you downloaded from the Internet that were encrypted and you can download again to get the original.
- Pictures that you shared with family and friends that they can just send back to you.
- Photos that you uploaded on social media or cloud services like Carbonite, OneDrive, iDrive, Google Drive, etc)
- Attachments in emails you sent or received and saved.
- Files on an older computer, flash drive, external drive, camera memory card, or iPhone where you transferred data to the infected computer.
Also, you can contact the following government fraud and scam sites to report this attack:
- In the United States: On Guard Online;
- In Canada: Canadian Anti-Fraud Centre;
- In the United Kingdom: Action Fraud;
- In Australia: SCAMwatch;
- In New Zealand: Consumer Affairs Scams;
- In France: Agence nationale de la sécurité des systèmes d’information;
- In Germany: Bundesamt für Sicherheit in der Informationstechnik;
- In Ireland: An Garda Síochána;
To report the attack, you can contact local executive boards. For instance, if you live in USA, you can have a talk with FBI Local field office, IC3 or Secret Service.
How сan I avoid ransomware attack?
Restore19 ransomware doesn’t have a superpower.
You can easily protect yourself from its injection in several easy steps :
- Ignore all emails from unknown mailboxes with a strange unknown address, or with content that has likely no connection to something you are waiting for (can you win in a lottery without taking part in it?). If the email subject is likely something you are waiting for, check carefully all elements of the suspicious letter. A fake email will surely contain a mistake.
- Do not use cracked or untrusted programs. Trojans are often distributed as a part of cracked software, possibly under the guise of “patch” which prevents the license check. But untrusted programs are very hard to distinguish from trustworthy software, because trojans may also have the functionality you need. You can try to find information about this program on the anti-malware forums, but the best solution is not to use such programs.
- And to be sure about the safety of the files you downloaded, use GridinSoft Anti-Malware. This program will surely be a perfect shield for your personal computer.
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Brendan SmithHow to Remove RESTORE19 Ransomware & Recover PC
Name: RESTORE19 Virus
Description: RESTORE19 Virus is a ransomware-type infections. This virus encrypts important personal files (video, photos, documents). The encrypted files can be tracked by a specific [email protected] extension. So, you can't use them at all.
Operating System: Windows
Application Category: Virus
User Review
( votes)References
- My files are encrypted by ransomware, what should I do now?
- GridinSoft Anti-Malware Review from HowToFix site: https://howtofix.guide/gridinsoft-anti-malware/
- More information about GridinSoft products: https://gridinsoft.com/comparison
