HELA (.hela Virus Files of Ransomware) — How to remove virus?

The Hela virus belongs to the Ragnarok ransomware family. This ransomware encrypts all user’s data on the PC (photos, documents, excel tables, music, videos, etc), adds its specific extension to every file.

Hela Virus

☝️ Hela can be correctly identify as a Ragnarok ransomware infection.

After the encryption process files will be renamed according to the pattern hela, which is laid in ransomware. Your photo, named an example “me.jpg” will be altered to “me.jpg.12460.hela” after the encryption.

Inside of the ransom note, there is usually an instruction saying about purchasing the decryption tool. This decryption tool is created by ransomware developers, and can be obtained through the email, contacting [email protected], [email protected].

Here is a summary for the Hela:

The information by the Hela ransomware states the following frustrating information:

#ALL YOUR FILES ARE ENCRYPTED AND STOLEN BY RAGNAROK
Dear Sir

Your files are encrypted with RSA4096 and AES encryption algorithm.
But don\'t worry, you can return all your files!! follow the instructions to recover your files 

Cooperate with us and get the decrypter program as soon as possible will be your best solution.
Only our software can decrypt all your encrypted files.

What guarantees you have?
We take our reputation seriously. We reject any form of deception
You can send one of your encrypted file from your PC and we decrypt it for free.
But we can decrypt only 1 file for free. File must not contain any valuable information.
When hiring third-party negotiators or recovery companies. listen to what they tell you. try to think.
Are they really interested in solving your problems or are they just thinking about their profit and ambitions?

By the way. We have stolen lots of your company and your private data which includes doc,xls,pdf,jpg,mdf,sql,pst...
Here we upload sample files of your company and your private data on our blog :
hxxp://sushlnty2j7qdzy64qnvyb6ajkwg7resd3p6agc2widnawodtcedgjid.onion/
We promise that if you don\'t pay within a week, we will package and publish all of your company and your data on our website.
We also promise we can decrypt all of your data and delete all your files on internet after your payment.
Such leaks of information lead to losses for the company. fines and lawsuits. And don\'t forget that information can fall into the hands of competitors!
For us this is just business and to prove to you our seriousness.

Our e-mail:
[email protected]

Reserve e-mail:

[email protected]

The image below gives a clear vision of how the files with “.hela” extension look like:

Example of encrypted .hela files

How did I get Hela ransomware on my computer?

That was a huge number of different ways of ransomware injection.

However, nowadays there are only two ways of Hela injection – email spam and trojans. You may see a lot of messages on your email, stating that you need to pay different bills or to get your parcel from the local FedEx department. But all such messages are sent from unknown email addresses, not from familiar official emails of these companies. All such letters contain the attached file, which is used as a ransomware carrier. If you open this file – your system will get infected by Hela.

In case of trojans presence, you will be offered to download and install ransomware on your PC under the guise of something legit, like a Chrome update, or update for the software you are storing on your computer. Sometimes, trojan viruses can be masked as legit programs, and ransomware will be offered for download as an important update, or a big pack of extensions which are essential for proper program functioning.

There is also the third way of ransomware injection, however, it becomes less and less popular day-to-day. I am talking about peering networks, such as torrents or eMule. No one can control which files are packed in the seeding, so you can discover a huge pack of different malware after downloading. If circumstances force you to download something from peering networks – scan every downloaded folder or archive with antivirus software.

How to remove Hela virus?

In addition to encode a victim’s files, the Hela infection has also started to install the Azorult Spyware on PC to steal account credentials, cryptocurrency wallets, desktop files, and more.

To ensure the user that ransomware distributors really have the decryption tool, they may offer to decrypt several encrypted files. And they are the single owners of this decryption program: Hela ransomware is a completely new type, so there is no legit program from anti-malware vendors, which can decrypt your files. But such a situation is in momentum: decryption tools are updating every month.

However, paying the ransom is a bad decision, too. There is no guarantee that Hela ransomware developers will send you the decryption tool and a proper decryption key. And there are a lot of cases when ransomware distributors deceived their victims, sending the wrong key or even nothing. In the majority of cases, there is a way to recover your files for free. Search for available backups, and restore your system using it. Of course, there is a chance that the backup you found is too old, and does not contain a lot of files you need. But, at least you will be sure that there is no malware in your system. However, to ensure that there are no malicious programs in your system after the backup, you need to scan your PC with anti-malware software.

Hela ransomware is not unique. There are more ransomware of this type: Kikiriki, Guer, 0xxx. These examples of ransomware act in a similar way: encrypting your files, adding a specific extension, and leaving a great number of ransom money notes in every folder. But there are two things which make difference between these ransomware – cryptography algorithm, which is used for file encryption, and ransom amount . In some cases, victims are able to decrypt their files without any payments, just using free solutions produced by several anti-malware vendors, or even with the decryption tool which is offered by ransomware creators. The last scenario is possible when ransomware distributors have typed your decryption key inside of a ransom money note. However, as you can already guess, such luck is a very rare thing. Ransomware is created for money gaining, not for jokes or scaring.

Reasons why I would recommend GridinSoft²

Download Removal Tool.

Run the setup file.

Press “Install” button.

Once installed, Anti-Malware will automatically run.

Wait for the Anti-Malware scan to complete.

Click on “Clean Now”.

Frequently Asked Questions

How сan I avoid ransomware attack?

Hela ransomware doesn’t have a superpower.

You can easily protect yourself from its injection in several easy steps :

• Ignore all emails from unknown mailboxes with a strange unknown address, or with content that has likely no connection to something you are waiting for (can you win in a lottery without taking part in it?). If the email subject is likely something you are waiting for, check carefully all elements of the suspicious letter. A fake email will surely contain a mistake.
• Do not use cracked or untrusted programs. Trojans are often distributed as a part of cracked software, possibly under the guise of “patch” which prevents the license check. But untrusted programs are very hard to distinguish from trustworthy software, because trojans may also have the functionality you need. You can try to find information about this program on the anti-malware forums, but the best solution is not to use such programs.

1. My files are encrypted by ransomware, what should I do now?