Remove Stayprotectedsupport Pop-up Virus — How to Remove?

Written by Wilbur Woodham
Stayprotectedsupport pop-up notifications can appear unexpectedly, covering the post of the site you checked or opening your browser when you do not want it to be opened.

Clicking on the Stayprotectedsupport advertisement can lead to the injection of other malware or unwanted programs. In this article, you will see the tutorial of Stayprotectedsupport popups clearing in various methods, as well as checking your system for extra viruses presence.

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What are Stayprotectedsupport pop-ups?

Stayprotectedsupport popups are a consequence of adware presence. Adware is a sort of malware that suggests you the pay-per-view of pay-per-click ads, which creates a substantial volume of profit for adware distributors. These advertisements might include explicit information, or have a link to malicious content/website, because adware maintainers have no reason to inspect the goodness of the material they are going to show – their solitary target is money.

Stayprotectedsupport push notification

Stayprotectedsupport push notification.

Pop-up marketing itself is a good, affordable and really efficient advertising tool1. It enables the vendor to attach the customers’ interest to their website, and the buyers to get the dynamic updates on the goods they intend to purchase. When the customer will get a pop-up notification that the TV set he likes to buy is provided at the online shop he/she saw earlier with a 15% price cut, one will definitely use this opportunity and purchase it. Taking into consideration the exceptionally low cost for the popups and their targeting, such a promotion and marketing instrument is a much-loved thing amidst the marketing teams of huge internet retailers.

However, such a successful plan could not be missed by virus creators. Potential to show the popup ads by force to the targets of malware invasion is an excellent basis for malicious manipulations with the popup advertisements. And Stayprotectedsupport.com ads is just one of hundreds that are “employed” in this system.

Here is a info for the Stayprotectedsupport site
Site Stayprotectedsupport.com
Hosting AS16509 Amazon.com, Inc.
Germany, Frankfurt am Main
Infection Type Adware, Push notifications, Unwanted Ads, Pop-up Ads
IP Address 13.32.29.86
Symptoms Annoying pop-up ads in the right corner.
Similar behavior Dgsgoneb, Webappwn1, Videovoiceable
Fix Tool
To remove possible virus infections, try to scan your PC

How have I got the Stayprotectedsupport virus?

There are a number of ways of becoming contaminated by the adware that trigger the Stayprotectedsupport popups storm. A lion’s part of this computer virus instances is after the free software or cracked programs, that are distributed on the peering networks. Free software may likewise be downloaded from the official web page, and the adware is presented as a legal bundled program.

There is no need to blame yourself. A huge amount of individuals oftentimes utilize the unreliable programs from untrusted sources: abandonware, various utilities that are free, or perhaps hacked programs. Every one of these kinds of programs are unsafe, because it is very easy to include a Stayprotectedsupport malware under the cover of part of the license hacking script, or as a part of the self-made algoritm within the Windows optimization tool.

Stayprotectedsupport popup virus may also be hidden in the ad somewhere on the strange site. Such websites are typically full of bright and blinking advertisements, and their proprietors usually approve any type of promos to be posted on their page. Therefore, clicking such banners is a risky thing: only the advertisement provider knows what will happen when you press this advertisement. Besides some “light” viruses, like adware or unwanted programs, you can additionally get something far more unsafe, like ransomware or coin miner; the substantial share of coin miners circulation is exactly after the malicious promotions.

People dislike popups

The statistic shows that people dislike popup advertising more than other types of promotions

Potentially undesirable programs, like Stayprotectedsupport pop-up virus may cause a variety of problems on your PC. Distracting is not the only effect – pop-ups can show you the ads, where you are offered to get one more strange application, or “a perfect anti-malware tool”. Scareware is usually distributed with the last slogun. Potentially undesirable applications, in turn, may have spyware functionality. And it is very hard to distinguish the unwanted app from a legit one, if you don’t know the exact names. Besides the PUPs and dubious antiviruses, popup-related advertisements are also exploited as a spreading way by different trojan viruses, for example – coin miners. The consequences of activity of such viruses is 100% unpleasant, and can cost you hundreds or even thousands of dollars. And even if you are not clicking these promotions, they can be clicked by whoever who also uses your personal computer – parents, children, spouse, etc. So the situation may become much more serious, and it will be much harder to solve it without data and money loss. It is recommended to wipe out the viruses with antivirus applications as soon as possible.

How can I get rid of Stayprotectedsupport pop-up advertisements?

The guide of Stayprotectedsupport adware removal includes 2 sections. Initially, we need to get rid of the malware, and then take care of the effects of its action. The elimination procedure is quite simple, since it can be performed even with the use of Microsoft Defender – security tool that is available on all computers with Windows 8/10. Nonetheless, because of its large resources consumption, along with some bugs that can be critical for some categories of individuals, Defender is frequently disabled by the users, so its utilization is most likely impossible. Moreover, a wide range of trojan viruses are capable to disable the embedded antivirus. It is better to use the separated program that will not have such weakness.

I would certainly suggest you to use Gridinsoft Anti-Malware2 – a well-proven antivirus device that will surely remove the malware from your PC and make an invulnerable shield with a Proactive protection feature. But let’s manage Stayprotectedsupport adware initially.

Removing Stayprotectedsupport popup virus with GridinSoft Anti-Malware

  • Download and install GridinSoft Anti-Malware. After the installation, you will be offered to perform the Standard Scan. Approve this action.
  • Gridinsoft Anti-Malware during the scan process

  • Standard scan checks the logical disk where the system files are stored, together with the files of programs you have already installed. The scan lasts up to 6 minutes.
  • GridinSoft Anti-Malware scan results

  • When the scan is over, you may choose the action for each detected virus. For all files of Stayprotectedsupport malware the default option is “Delete”. Press “Apply” to finish the malware removal.
  • GridinSoft Anti-Malware - After Cleaning

Now, when the computer is clean of viruses, we can proceed to the browser reset. You can do this step manually, as well as with the use of GridinSoft Anti-Malware.

Reset browser settings to default

Manual method of browser reset

To reset Edge, do the following steps :
  1. Open “Settings and more” tab in upper right corner, then find here “Settings” button. In the appeared menu, choose “Reset settings” option :
  2. Reseting the Edge browser

  3. After picking the Reset Settings option, you will see the following menu, stating about the settings which will be reverted to original :
For Mozilla Firefox, do the next actions :
  1. Open Menu tab (three strips in upper right corner) and click the “Help” button. In the appeared menu choose “troubleshooting information” :
  2. The first step to revert Mozilla Firefox

  3. In the next screen, find the “Refresh Firefox” option :
  4. The second step of Firefox restoration
    After choosing this option, you will see the next message :
    The last step for Firefox
If you use Google Chrome
  1. Open Settings tab, find the “Advanced” button. In the extended tab choose the “Reset and clean up” button :
  2. In the appeared list, click on the “Restore settings to their original defaults” :
  3. Finally, you will see the window, where you can see all the settings which will be reset to default :
Opera can be reset in the next way
  1. Open Settings menu by pressing the gear icon in the toolbar (left side of the browser window), then click “Advanced” option, and choose “Browser” button in the drop-down list. Scroll down, to the bottom of the settings menu. Find there “Restore settings to their original defaults” option :

  2. After clicking the “Restore settings…” button, you will see the window, where all settings, which will be reset, are shown :

When the browsers are reset, you need to make sure that your web browser will definitely connect the appropriate DNS while connecting to the site you need. Create a text file named “hosts” on your pc’s desktop, then open it and fill it with the following lines3:

# Copyright (c) 1993-2006 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a ‘#’ symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host
# localhost name resolution is handle within DNS itself.
# 127.0.0.1 localhost
# ::1 localhost

Find the hosts.txt file in C:/Windows/System32/drivers/etc directory. Rename this file to “hosts.old.txt” (to distinguish it from the new one), and then move the file you created on the desktop to this folder. Remove the hosts.old from this folder. Now you have your hosts file as good as new.

Nonetheless, there is one issue that makes the things a lot more difficult to restore, specifically without the anti-malware program. Most of adware variations that are used to show you the Stayprotectedsupport pop-up promotions are modifying the deep browser configurations, disabling an access to the settings tab. So, if you try to fix your browser settings after your machine was infected by pop-up-related malware, your browser will collapse soon. In some cases, you will see no crash, but huge lag spike after pressing the “settings” key. Browser will stop responding for ~ 30 seconds, and after that it will be back to the normal, until you attempt to open settings again.

Reset your browser settings with GridinSoft Anti-Malware

To reset your browser with GridinSoft Anti-Malware, open the Tools tab, and click the “Reset browser settings” button.

Tools tab in GridinSoft Anti-Malware

You can see the list of the options for each browser. By default, they are set up in the manner which fits the majority of users. Press the “Reset” button (lower right corner). In a minute your browser will be as good as new.

Reset Browser Settings tab in GridinSoft Anti-Malware

The browser reset is recommended to perform through the antivirus tool by GridinSoft, because last is also able to reset the HOSTS file without any additional commands.

How to Remove Stayprotectedsupport Pop-ups?

Name: Stayprotectedsupport

Description: Stayprotectedsupport - a lot of users became a target for the pop-up advertisements. I have a lot of friends who literally bombed me with the questions like “how to remove Stayprotectedsupport.com push notifications?” or “why do Stayprotectedsupport.com pop-ups keep appearing on Chrome even after AdBlock installation?”. In this article we will show you how to deal with Stayprotectedsupport pop-ups, which may corrupt your browser’s correct performance, and create a lot of troubles while you are working.

Operating System: Windows

Application Category: Adware

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References

  1. More about pop-up advertisements on Wikipedia.
  2. GridinSoft Anti-Malware review and the reasons why I recommend it for malware removal.
  3. Official Microsoft guide for hosts file reset.

About the author

Wilbur Woodham

I was a technical writer from early in my career, and consider IT Security one of my foundational skills. I’m sharing my experience here, and I hope you find it useful.

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