HP Broke Its Printers with a Failed Firmware Update

HP firmware update failed
Written by Emma Davis

A failed firmware update disabled some HP OfficeJet printer models back in early May, but there is still no fix. The company claims that the problem affected a “limited number” of users.

Let me remind you that we also wrote that RCE vulnerabilities threaten many HP printer models, and also that HP Fixed Critical Potential Worm Vulnerability in 150 Printer Models.

And also the media reported that Researchers found a vulnerability that affects millions of HP, Xerox and Samsung printers.

Reports of problems with HP printers that suddenly stop working and show only a blue screen with the error “83C0000B” began to come from users as early as May 8, 2023. Affected models include HP OfficeJet 902x printers, including HP OfficeJet Pro 9022e, HP OfficeJet Pro 9025e, HP OfficeJet Pro 9020e All-in-One, and HP OfficeJet Pro 9025e All-in-One.

HP firmware update failed

It was not immediately possible to deal with the cause of the mass failure. So, the HP representatives themselves on the forum suggested that the error arose due to “problems with the printer’s print head.”

However, as Bleeping Computer now reports, the problem arose due to the May firmware update and is observed in various countries around the world. Judging by the forums, users from the United States, Australia, France, Germany, the Netherlands, New Zealand and Poland are among the victims.

While the company has yet to make a public announcement, HP told reporters that it is already working on a fix for the bug, and that a “limited number” of users were affected by the crash. At the same time, the company does not give any specific dates. Customers who encounter an error are advised to contact customer support (https://support.hp.com) for help.

HP does not currently have a solution. The hidden service menu is not displayed and the printer will no longer boot. Only a blue screen.writes one of the affected customers.
I spoke to HP customer support and they said they don’t have a solution for this firmware issue at the moment.adds another user.

Since the problematic update is automatically installed on printers connected to the Internet, HP customers are advised to temporarily disconnect their devices from the network and wait for a firmware update that should fix the bug.

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About the author

Emma Davis

I'm writer and content manager (a short time ago completed a bachelor degree in Marketing from the Gustavus Adolphus College). For now, I have a deep drive to study cyber security.

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