We Looked at the Evidence: Is Marellaa.com Legit or Scam?

Marellaa.com is a scam website that offers to buy jewellers at extremely low prices. It may appear as a discounter, or as a marketplace for warehouse liquidation items, but it is actually just a ploy to make you think about this site as a legitimate one. Upon ordering from this site, you will likely get nothing at all, or, at best, poor-quality or counterfeit items.

In this article, I will highlight the red flags regarding the Marellaa.com store, the way this deception operates, and teach how to detect similar frauds. This will help you to avoid similar shopping frauds in upcoming times.

Marellaa.com Site – Scam Overview

As I said, Marellaa.com may initially seem like a genuine discounter or the seller of stock liquidation items. But a swift analysis shows a concerning amount of red flags that say clearly about this site’s fraudulence. Unfair advertising methods, extremely low prices, lack of customer support and customer feedback – this site accomplishes the fraud bingo right away.

Marellaa.com Scam

By purchasing items on sites like Marellaa.com, it is doubtful that you will receive the items you’ve ordered. More typically, it results in one of 3 instances characteristic for scam sites.

Counterfeit goods. Not the worst option, as you get at least something. But as it usually happens to counterfeit items of popular brands, the standard will be inferior, to say the least. Eventually, the site may notify about that somewhere deep in the item description or “about us” page, but users rarely check them thoroughly. This is a specifically frequent case when ordering from pages that promote baubles, small electronics and stuff the like.

Wrong item. To make the transaction look more legitimate, but spend even less money on the delivered item, scammers may send a random item they have on hand instead of what you’ve ordered. An old t-shirt instead of a new one, a scratched aluminum dish instead of a set of dishes – frauds may turn really inventive in that case.

Absolutely nothing. This is the most common scenario when ordering from websites like Marellaa.com. Fraudsters take your money, promise the delivery, and then merely disappear. As scams do not aim to exist for a long time, scammers are not wasting effort creating even a vague semblance of legitimacy.

Marellaa.com scam – How does it work?

As any scam, Marellaa.com runs a simple and well-proven scheme of operations. It commonly consists of 3 stages, with some slight deviations from time to time.

Step 1 – Attract the Masses. Frauds post abundant amounts of marketing on social media, particularly preferring Facebook, YouTube, Instagram and TikTok. Paid ads say the same things as the websites do: 90% discounts, free delivery around the world, hurry up to get the deal.

Ads of fraudulent shops posted on different platforms

As users regard ads on the mentioned platforms benevolent, they do not suspect anything at this point. Ads become especially persuasive during major events that boost people’s interest in shopping, like Halloween, Black Friday, Christmas, etc. Sometimes, they disguise themselves as resellers of the liquidated stock of bankrupt retail companies.

Step 2 – Take the Money. Once consumers are on the website, fraudsters do their best to make the individuals buy something. Impossibly good deals, additional discounts, free shipping, bright and blinking “Order Now” buttons that are just everywhere – they use every single method possible. And this works out – uninformed individuals stick to the offers and proceed to paying for the order.

Payments are done in a peculiar manner. Instead of more classic options for online shopping, like Visa/MasterCard payments or PayPal, deceivers offer using direct bank transfers, Venmo or CashApp. Thing is, the latter do not provide any refunds, regardless of the circumstances. Even when you can prove that the transaction went to deceivers, “no refunds” is a part of their policy which you agree on upon registration.

Step 3 – Vanish. Once swindlers get enough money, or – what is more likely – there are enough complaints and user feedback about the site being a scam, they just disappear. Usually, this happens at around the 2nd or 3rd week of the site activity. Once enough customers are aware about the fraudulent activity, the money flow will dry up, leaving cheats with no motivation to move on. Reporting the scam to the domain hosting speeds up the domain takedown.

Why is Marellaa.com a Scam?

Well, we just talked about the way the fraud site operates. Now, let’s see how to understand whether the site is untrustworthy without risking your money. Fortunately, scams do not bother themselves with creating well-rounded disguises, so the same red flags repeat from one site to another.

1. Fake or absent reviews

Hoax sites aim to exist for 1-2 weeks, so there’s no purpose (and way) to make any online reputation with feedback. Obviously, even benign shopping sites will lack buyer opinions when they have just started, as there were only a few consumers yet. For that reason, this sign is not stand-alone and must be confirmed with other signs or indicators.

Definitely not generic comments generated by AI

However, when you face unrealistic reviews that have nothing to do with what the site offers for sale, that’s definitely not a good sign. Any indistinct or balderdash reviews that may describe any item sold on the website should be taken with a grain of salt. And well, on scam websites you will get an entire saltcellar. Do not hesitate searching for reviews on Google – this may save your money.

2. Unbelievably high discounts/low prices

No merchants will sell goods at loss for themselves. 70%, 80%, 90% discounts are not feasible even during sales events such as the aforementioned Christmas. In some cases, dishonest sites set the prices low without saying anything about discounts, but they will most likely be absurd, like $30 for a bed or $10 for a branded leather bag. Goods may be sold at a low price, but every sell-off has its rational limits.

3. No customer support.

That factor distinguishes deceptive sites from the genuine ones, even newly established. When a site is about to defraud the clients, there’s no need to waste time on answering their questions. Check out the “About us” or “Info” page – the site will have no contact info at all.

Typically for fraudulent sites, the “About us” column is completely empty

When they offer an email, or even a phone number to contact them, there is a great possibility that these contacts will be dead silent to your request. This, or they will answer you with generic text regardless of your question.

As scammers tend to reuse phone numbers and email addresses for specifying them as “support”, you can search them on Google. When they appear on a completely different site, be sure you’re facing a blatant scam.

A chain of scam sites that use the same “support email”

4. Payments via payment systems that does not support refunds

This scam indicator is not a guarantee, as there are a lot of trustworthy services using direct bank transfers, CashApp, Venmo or payment systems like them. Each of the latter has the same pitfall I’ve already mentioned above: these methods do not suppose any refund options. And this is what attracts scammers – once you paid for the order, nothing will help you to get the money back.

Some websites may also ask for payments in crypto, which is even less controllable than aforementioned payment methods. While cryptocurrency payments expand their presence slowly, they still remain a beloved bay for different scams.

5. Items’ images are sourced from another page

As rascals most likely don’t have any real items, they are not able to make unique pictures. Thus their option is simply to hijack these images elsewhere. When scammers offer identical items on different pages, you can find same pics on similarly-looking fraudulent pages. By reverse image searching on Google, you can prove whether the image is unique or not.

Image duplicates on another scam site, as well as on Amazon and Walmart sites

6. Design repeats the one of a different page

This is the continuation of the stolen images I’ve just described. As scammers may scam people on the same topic repeatedly, they put the same site design under the new web-address, and voila – a new scam site is ready to rock-n-roll! In some cases, image search on Google advice I’ve mentioned above may lead you to the copy of the original site. It allows you to unveil such scams particularly easy, but criminals who stand behind them never aim at cautious users.

Example of scam sites that duplicate each others’ design

Frequently Asked Questions about the Marellaa.com Scam